My 2 kids and I booked a room for the 15th of March through the 17th. It is a much older hotel and the pictures do not do them justice. When I arrived at about 3:30 p.m. They only had one person checking everyone in. Check in time is 3:00 p.m. by the way. We got to the room and there were only towels for 2 people when the reservation said 3. We were exhausted from our trip and crashed that night. When I rolled over to the night stand in a.m. I was slapped in the face with this horrible smell of animal urine by my night stand. The carpet was soaked with animal urine. I told the housekeeper. She handed me a spray bottle to spray the carpet. Yes, she let me spray it myself. lol. Then I went downstairs before we left for our attractions for the day and I told the downstairs staff. They said they would shampoo the carpet immediately. We were out almost 9 hours. When we got back there was this carpet blower blowing the carpet. It smelled worse. I went back downstairs to let them know. She said we will fix it, that they were booked solid and could not move me ( i didnt ask for that) and they sent someone up who sprayed the carpet again. They offered me free apps at the lounge. But they had no problem charging me full price for the room I booked, while staying in a room with the carpet smelling like urine and the attendant at the front desk said she couldn't stay in there with it smelling like that but it was ok for me to do it and pay full price. WOW. Do not stay in pet friendly hotels if you do not have any pets.
- Official Description (provided by the hotel):
- St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more less
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- Also Known As:
- Sheraton City Center St. Louis Hotel Saint Louis
- Sheraton Hotel Saint Louis
- Sheraton Saint Louis
- Saint Louis Sheraton