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“Great location and clean rooms.” 5 of 5 stars
Review of Sheraton City Center St. Louis

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Sheraton City Center St. Louis
3.5 of 5 Hotel   |   400 South 14th Street, Saint Louis, MO 63103 (Downtown)   |  
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Ranked #65 of 122 hotels in Saint Louis
GreenLeadersSilver level
Mattoon, Illinois, United States
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Great location and clean rooms.”
5 of 5 stars Reviewed March 16, 2013

We had an excellent stay at the Sheraton City Center! The rooms were very large and clean. The beds were comfortable and the shower pressure was awesome! The front desk staff was very helpful and pleasant. Hotel is only a block away from the scott trade center!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Front Office Manager at Sheraton City Center St. Louis, responded to this review, April 1, 2013
Laura M,

We are glad to hear you enjoyed our large, clean guest rooms. Our housekeeping and engineering teams work very hard to make sure your experience in the guests rooms is perfect. We are also glad to hear that the Front Desk team took excellent care of you during your visit with us. We are looking forward to the next time you stay with us!
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571 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2013

Stayed 3 nights in eary march and was very pleased. The staff was very friendly answering any questions that I had and every time I needed something they made it happen quickly. The rooms are large with extra furnishings to make your stay more comfy. The beds were very comfortable. The hotel itself seemed very quiet on the guest floors, it was easy to get a good night sleep. They have a super fitness room with lots of equipment and a view of the city while you work out. They also have a nice indoor pool. The location is great with the bus stop and the metro link right across the street and the Scott Trade Center about 500 yards down the street. The only negatives would be that there is no microwave in your room and I thought the bathrooms could use an updating, but the rooms were clean and there was a frig. You have to buy internet use in your room but it is free in the loby. Over all I would recomend this hotel and would easily choose to sty here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at Sheraton City Center St. Louis, responded to this review, April 2, 2013
Dear Valued Guest,

Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. Your comments have been shared with our Team to reinforce the fruits of their efforts. As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests.

Once again, we thank you for your patronage and hope that we have earned your loyalty and future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
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Tomahawk, Wisconsin
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 5, 2013

We had a real ince room. Very large, clean and located very well. I wouldn't say this was high end. Was just like the title says.. Clean, quiet and couldn't ask for more. Would stay again no questions asked.

Room Tip: Room 811 was very quiet and large.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at Sheraton City Center St. Louis, responded to this review, April 27, 2013
Tranedan,

We glad that you like room 811 and the you will visit with us the next time you are in the area. We assure you that your experience will be just as enjoyable. Thank you for such positive feedback.
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Lake Orion, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013 via mobile

Made a spontaneous trip to St. Louis, didn't get in til 2:00 am. The people were all very nice, and assisted with the surprise I was trying to pull off. Thought the room price was a little high, but the room was clean.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at Sheraton City Center St. Louis, responded to this review, April 27, 2013
Ridinggirlinlakeo,

We are so happy to hear your surprise went well. Our staff is always willing to do everything they can to take care of our guests. We do hope to see you again the next time you are in St. Louis for the night.
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Grand Lake Stream, Maine, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

I stayed at the Sheraton City Center during the winter storm that came through last Thursday, February 20th. They gave out $59.00 vouchers to people at the bus station because the storm delayed the bus departures. I was treated very well, and the service was out standing. Thank you so much to the Sheraton staff members. Great hotel! :)

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at Sheraton City Center St. Louis, responded to this review, April 2, 2013
Dear Valued Guest,

We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. It is absolutely our pleasure taking care of you during your unplanned layover. As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests.

We sincerely thank you for staying with us and hope that we have earned your future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisle, Il
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

Stayed here two nights with my son and daughter in law and granddaughter. We did receive connecting King rooms as requested. Beds are great, rooms large, bathrooms a bit dated.
Food in bar was good. First night good second night was noisy but when we called front desk they seemed to patrol better. Will stay here again!

Room Tip: Ask for a high room quieter!
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at Sheraton City Center St. Louis, responded to this review, April 27, 2013
KERR111,

We are glad your trip to St. Louis with your family was enjoyable. We try our best honor all guest requests such as connecting rooms and we are happy you enjoyed those accommodations. We apologize for the noise. We don't take things like that lightly so we appreciate you letting us know right away that it was a little noisy during your visit. Thanks for sharing this information with us and other travelers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SE Illinois
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

We've stayed before and it seems this Sheraton is going downhill. The rooms are Great, definitely roomy and comfortable, lots of amenities to go with. We stayed on a night we came for a hockey game. As did many more. There is only one bar left and the restaurant was closed when we got there. After the game, the bar had only one bartender and two servers...for about 75-90 people. We all waited for a long time for drinks and food. One guy commented, "Apparently 'Hotel Management 101 didn't teach common sense on staffing!" There better be a turnaround or this one might go under. Plusses are: cheaper parking, many amenities, close to hockey!, downtown nightlife. I truly hope it makes a great turnaround.

Stayed February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at Sheraton City Center St. Louis, responded to this review, April 2, 2013
Dear ghart84,

Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

As I am sure you understand; Guest Satisfaction is our utmost priority during your stay. I can certainly understand how disturbing it must have been for you and the other patrons in our Lounge that night. I sincerely apologize for the lack of communication on the part of the departments involved in this situation, and want to assure ou that steps have been taken to ensure that similar situations do not re-occur.

Once again, thank you for your patronage and we hope that you will give us another opportunity to demonstrate our commitment to Total Customer Satisfaction. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton City Center St. Louis

Also Known As:
Sheraton City Center St. Louis Hotel
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Address: 400 South 14th Street, Saint Louis, MO 63103
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Saint Louis
#47 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton City Center St. Louis 3.5*
Official Description (provided by the hotel):
Sheraton St. Louis City Center Hotel & Suites is a beautifully appointed hotel in the heart of downtown. ... more   less 
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