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“Clean, quiet, homey” 4 of 5 stars
Review of St. Louis City Center Hotel

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St. Louis City Center Hotel
3.5 of 5 Hotel   |   400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center) (Downtown)   |  
Hotel amenities
Ranked #74 of 123 Hotels in Saint Louis
GreenLeadersSilver level
Tomahawk, Wisconsin
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“Clean, quiet, homey”
4 of 5 stars Reviewed March 5, 2013

We had a real ince room. Very large, clean and located very well. I wouldn't say this was high end. Was just like the title says.. Clean, quiet and couldn't ask for more. Would stay again no questions asked.

Room Tip: Room 811 was very quiet and large.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, April 27, 2013
Tranedan,

We glad that you like room 811 and the you will visit with us the next time you are in the area. We assure you that your experience will be just as enjoyable. Thank you for such positive feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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649 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Lake Orion, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013 via mobile

Made a spontaneous trip to St. Louis, didn't get in til 2:00 am. The people were all very nice, and assisted with the surprise I was trying to pull off. Thought the room price was a little high, but the room was clean.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, April 27, 2013
Ridinggirlinlakeo,

We are so happy to hear your surprise went well. Our staff is always willing to do everything they can to take care of our guests. We do hope to see you again the next time you are in St. Louis for the night.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Lake Stream, Maine, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

I stayed at the Sheraton City Center during the winter storm that came through last Thursday, February 20th. They gave out $59.00 vouchers to people at the bus station because the storm delayed the bus departures. I was treated very well, and the service was out standing. Thank you so much to the Sheraton staff members. Great hotel! :)

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, April 2, 2013
Dear Valued Guest,

We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. It is absolutely our pleasure taking care of you during your unplanned layover. As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests.

We sincerely thank you for staying with us and hope that we have earned your future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisle, Il
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

Stayed here two nights with my son and daughter in law and granddaughter. We did receive connecting King rooms as requested. Beds are great, rooms large, bathrooms a bit dated.
Food in bar was good. First night good second night was noisy but when we called front desk they seemed to patrol better. Will stay here again!

Room Tip: Ask for a high room quieter!
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, April 27, 2013
KERR111,

We are glad your trip to St. Louis with your family was enjoyable. We try our best honor all guest requests such as connecting rooms and we are happy you enjoyed those accommodations. We apologize for the noise. We don't take things like that lightly so we appreciate you letting us know right away that it was a little noisy during your visit. Thanks for sharing this information with us and other travelers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SE Illinois
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

We've stayed before and it seems this Sheraton is going downhill. The rooms are Great, definitely roomy and comfortable, lots of amenities to go with. We stayed on a night we came for a hockey game. As did many more. There is only one bar left and the restaurant was closed when we got there. After the game, the bar had only one bartender and two servers...for about 75-90 people. We all waited for a long time for drinks and food. One guy commented, "Apparently 'Hotel Management 101 didn't teach common sense on staffing!" There better be a turnaround or this one might go under. Plusses are: cheaper parking, many amenities, close to hockey!, downtown nightlife. I truly hope it makes a great turnaround.

Stayed February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, April 2, 2013
Dear ghart84,

Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

As I am sure you understand; Guest Satisfaction is our utmost priority during your stay. I can certainly understand how disturbing it must have been for you and the other patrons in our Lounge that night. I sincerely apologize for the lack of communication on the part of the departments involved in this situation, and want to assure ou that steps have been taken to ensure that similar situations do not re-occur.

Once again, thank you for your patronage and we hope that you will give us another opportunity to demonstrate our commitment to Total Customer Satisfaction. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carbondale, Illinois
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 21, 2013

Stayed here last weekend because I had a workshop in one of the hotel's conference rooms. First of all, the food was EXCELLENT. A lunch catered by the hotel was very classy and plated well. Also, the hotel serves Starbucks coffee -- even in the rooms! Very convenient downtown location -- staff was very pleasant. The room decor was a little dated, but it was a huge space and still very clean. Unfortunately, parking is $17/day, which seems more pricey than other places downtown. Overall, I'd recommend this hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, March 9, 2013
Dear Valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. Your comments will be shared with our Team to reinforce the fruits of their efforts.

As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests. Thank you once more for the gift of your feedback.

Once again, we thank you for your patronage and hope that we have earned your loyalty and future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 20, 2013

After staying here in February I'm really surprised this hotel does not rank higher. The pool is probably the best of any hotel in St. Louis (I've stayed at 5 or so big downtown ones) with awesome views. The location is right on the MetroLink light rail and it is very convenient to Busch Stadium and the Blues hockey arena. Rooms are good and bigger than one would expect with lots of interesting views. The staff was fine. The MetroLink made getting to the airport a breeze.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, March 9, 2013
Dear hpark4,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suite for your recent hotel visit. We truly appreciate your patronage and appreciate the time you took to post your feedback after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. Your comments will be shared with the Team to reinforce the fruit of their efforts.
As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests. Thank you once more for the gift of your feedback.
Once again, we thank you for your patronage and hope that we have earned your loyalty and future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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