We've stayed before and it seems this Sheraton is going downhill. The rooms are Great, definitely roomy and comfortable, lots of amenities to go with. We stayed on a night we came for a hockey game. As did many more. There is only one bar left and the restaurant was closed when we got there. After the game, the bar had only one bartender and two servers...for about 75-90 people. We all waited for a long time for drinks and food. One guy commented, "Apparently 'Hotel Management 101 didn't teach common sense on staffing!" There better be a turnaround or this one might go under. Plusses are: cheaper parking, many amenities, close to hockey!, downtown nightlife. I truly hope it makes a great turnaround.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience after your departure. It is conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.
As I am sure you understand; Guest Satisfaction is our utmost priority during your stay. I can certainly understand how disturbing it must have been for you and the other patrons in our Lounge that night. I sincerely apologize for the lack of communication on the part of the departments involved in this situation, and want to assure ou that steps have been taken to ensure that similar situations do not re-occur.
Once again, thank you for your patronage and we hope that you will give us another opportunity to demonstrate our commitment to Total Customer Satisfaction. If there is anything we can do further please feel free to contact me directly.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.