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“Location is about the best thing I can say.” 3 of 5 stars
Review of St. Louis City Center Hotel

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St. Louis City Center Hotel
3.5 of 5 Hotel   |   400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center) (Downtown)   |  
Hotel amenities
Ranked #74 of 123 Hotels in Saint Louis
GreenLeadersSilver level
Nashville, TN
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Location is about the best thing I can say.”
3 of 5 stars Reviewed November 26, 2012

To be honest, it is a little better than a 3, but not a 4.
The customer service was acceptable. The location was excellent, and the room was huge.
The bed was pretty comfortable.
But that is the end of the good.
The room smelled a little off.
The window was to the inside, and people from the elevator could see in to our room if we left the window open.
Everything was dated.

I did like the bed. Not as comfortable as the Westin we stayed at immediately after in Kansas City after leaving St Louis.
It was comfortable.
If the room was a little cheaper, I would give it 4 stars just because the bed was comfortable.

Would I stay here again? Yes, IF I really needed a down town location and it was cheaper than most of the others. But otherwise, no, I wouldn't.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 28, 2012
Thank you very much for your review. We are happy to hear that you enjoyed the Sheraton Sweet Sleeper during your stay with us. We are aware that some of our facilities are in need of an update. We work very hard to provide our guests with the best service possible. We hope that the next time that you are in St. Louis you will allow us to impress you with our service.
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653 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Godfrey, Illinois
2 reviews
5 of 5 stars Reviewed November 23, 2012

happy with the room, the restaurant personnel and food, the comfort of the room and absolutely all of the staff. Impressed! Great to walk out and head across the street to concert at Scott Trade Center. Restaurant food also exceptional! Shout out to Stacey our waiter at the Bistro!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 28, 2012
Thank you very much for your review. We are thrilled to hear that you enjoyed your time with us and that you found the food in the restaurant to be exceptional. We are very happy to hear that our team especially Stacy were able to take such good care of you. We look forward to connecting with you upon your next trip to the St. Louis area.
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Balmain, Australia
Top Contributor
180 reviews 180 reviews
45 hotel reviews
Reviews in 90 cities Reviews in 90 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed November 20, 2012 via mobile

The hotel is located about 150 meters from the scotttrade center, which would be handy if your attending an event there. However from the arch and the "rest" of downtown your a good 15-20 minute walk away. There is a metro station right outside hotel which makes connecting to and from airport an easy $4 and 25 minute ride away. There is no shops/restaurants/bars anywhere close to this property.
The hotel itself is really dated the decor is very bland. The rooms are spacious but the carpet is beyond filthy it is disgusting, sheraton should be ashamed they haven't provided funds to change the carpet. The gym is an antiquated joke, treadmills not seen since the late 80's and equipment that is a health hazard to use, once again embarrassing for sheraton.
Overall i am sure there is a better place to stay for this sort of money in St Louis

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 21, 2012
Thank you very much for your response. We are aware that some of our items are in need of an updating. We do pride ourselves on delivering outstanding service to ensure that all of our guests leave satisfied. We can assure you that all of our equipment in our fitness center is inspected regularly and is not a safety hazard for any of our guest. We thank you for your feedback and thank you for choosing to stay at Sheraton.
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Omaha, Nebraska
1 review
3 of 5 stars Reviewed November 17, 2012

The rooms are wonderful! The bed was very comfortable. $11.00 a day for WiFi in the room and $17.00 a day to park a car in their lot was ridiculous. They already soaked $$$ out of me for the room. Why make me pay for the extras? We ONLY stayed their because of my nephew's wedding. Not next time!

Room Tip: Don't go there.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 21, 2012
Thank you very much for your response. We are sorry to heat that you did not enjoy your stay with us. We do try to remain competitive with the similar downtown hotels as far as the pricing for internet and parking go. We appreciate your feedback and hope that you will stay with us in the future.
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Fredonia, Wisconsin, United States
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2012

I enjoyed the clean rooms, friendly staff, and OK Breakfast Buffet. I truly appreciated the hotel was across the street from the Amtrak station. It was so easy to get off and on the train.

The area restaurants close pretty early. I would recommend taking a cab to go out to eat.

The rooftop pool and fitness center was great! Great full length lap pool with hot tub. Very clean and a great view.

I walked around downtown during the day. The arch is a bit of a hike. I enjoyed the sculpture gardens and the train station converted into a mall.

Upon talking to city officials, they have gotten a real grasp on day time crime. They had private security in the sculpture garden.

I booked through the Sheraton 800 line and was very satisfied.

Room Tip: Use the trolley to get around downtown.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 21, 2012
Thank you very much for your response. We are thrilled to hear that you enjoyed your time with us. We are very happy to hear that our team was able to take good care of you and that you enjoyed the city. We look forward to connecting with you upon your next journey to St. Louis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2012

The hotel itself was nice enough but you have to drive everywhere and it is in a very remote location. There are no restaurants, stores, etc. nearby. When we did ask the staff for directions to a drugstore, they gave us vague/inaccurate directions. Since there are no amenities nearby, a complimentary cup of coffee and/or breakfast would be a nice perk.

The lobby was cold and uninviting. Did not feel safe. Would not stay again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 21, 2012
Thank you very much for your response. We are sorry to hear that our team did not provide you with accurate directions. We have many different dining options in the downtown area that are within walking distance. We hope that upon your next journey to St. Louis that you allow us to impress you with our service.
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Tulsa, Oklahoma
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 6, 2012

We stay at this hotel because it is right across the street from the Amtrack station. We can leave our car in the parking garage and walk across the street to grab the train. It is also within walking distance to the hockey (?) arena.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney D, Front Office Manager at St. Louis City Center Hotel, responded to this review, November 12, 2012
Thank you very much for taking the time to write your review. We appreciate all of our guest feedback. We are happy to hear that our location is a big plus for you. We hope that we can continue to draw you in with our superior service. We look forward to you staying with us upon your next journey to St. Louis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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