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“Nice night at the Westin.” 4 of 5 stars
Review of Westin St. Louis

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Westin St. Louis
4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)   |  
Hotel amenities
Ranked #5 of 124 hotels in Saint Louis
GreenLeadersBronze level
Imperial, Missouri
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Nice night at the Westin.”
4 of 5 stars Reviewed March 27, 2006

We just spent the night at the Westin and had a great time. The bed and beding were heavenly (as advedrtised). Just a few things kept this visit from being extra ordinary. The Ergonomic chair had funky stains on it and the quality of the TV didn’t match up with the quality of the room (like wearing dress socks and running shoes, it just looks out of place). Beyond that, the staff was friendly and helpful and the location cant be beat. We will stay here again.

  • Stayed March 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
A TripAdvisor Member
5 of 5 stars Reviewed March 7, 2006

We stayed at the Westin Hotel in St. Louis for our 10th Wedding Anniversary. We stayed 2 nights, checking in on Wednesday, 3/1/06 and out on Friday, 3/3/06. THIS PLACE IS SUPERB!!! Beginning with Mary in Reservations and ending with Arthur a "Champion Concierge".

We went during the week and opted for a room on the club level which is WELL WORTH THE EXTRA COST OF THE ROOM. It pays for itself and the service is 2nd to none in the lounge that only club level guests have access to. The concierge staff were all excellent and went out of their way to provide us with information so we could plan our stay and activities to suit our personal preferences.

We got lost when we arrived in town and Arthur stayed on the phone with me guiding me through 4pm traffic to get us to the hotel and was waiting outside as we pulled up. Jim another conceirge provided us with "better" directions to the zoo so we could manuver around the construction. The Metrolink is just outside the hotel courtyard and runs to most of the city's popular areas at a minimal cost. We did not need our vehicle and will probably fly next time as we definately plan a return visit. We fell in love with this hotel and this city.

NOTABLE STAFF:
Mary - Reservations
Arthur - Concierge
Keith-Valet
Jim - Concierge
Helen(Heh-Leen) - Concierge/front desk
Deanna - Bartender Clark Street Bar & Grill
Esther - Hostess Clark Street Bar & Grill
Melissa - Wait person Clark Stree Bar & Grill

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
137 reviews 137 reviews
83 hotel reviews
Reviews in 73 cities Reviews in 73 cities
196 helpful votes 196 helpful votes
5 of 5 stars Reviewed March 3, 2006

The Westin St. Louis is absolutely TOPS !

First, this hotel combines courtesy and efficiency: I called for a quiet room location, and it was assigned. Period. No need to change rooms for the requested location--the original room assigned was quiet, just as needed and requested.

Same with same room-service: delivery is within 30 minutues. Period. No slippage on timing-- and the food is good, especially the breakfasts, served, by the way, on nice moveable tables (rather than on the more awkward trays, used in many hotels). Plus the service staff is very pleasant and helpful.

"Heavenly" bed and bedding fit the description and Westin-copyright ! Excellent cotton sheets, both thin and thick version of down-filled coverlets, great range of feather pillows, and excellent matress.

Bathrooms are beautifully equipped--and with a very nice feature: the towels are folded and on shelves (not left handng, until one needs/wants to hang and dry a towel). Glas-enclosed, separate shower--and large tub.

And more: a roomy desk with (2!) comforatable chairs--and wireless internet service at a fee (ok, this one feature needs improvement to free wireless).

And oh yes, plenty of glasses--both wine glasses and water glasses, with coasters. Much appreciated !

The hallways and public areas are spacious and quiet. Even when the hotel was nearly totally booked, peace, quiet, and tranquility prevailed.

What a GREAT PLACE !

  • Stayed February 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earth City, Missouri
Top Contributor
113 reviews 113 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed February 8, 2006

My husband and two teenage daughters returned to stay here (our 6th stay) which was comped by the Westin due to the less than stellar experience we had during our summer stay. Even though the hotel was only a third full, we were given a room with the smallest bathroom (one vanity) that we had ever seen--is this what travelers booking on hotwire get? It is amazing to me that even though the hotel wanted to make it up to us, not even their deluxe standard or upgrade was given us as starwood preferred guests (we currently have 5,000 spg pts.) and like to patronize this chain when we travel. My recent stay at Weston-Essex House, NYC was extremely favorable. Overall, the location cannot be beat and the room service was very prompt and professional. Definitely, staying here off-season is preferrable to staying during the hectic summer months during the Cardinals season.

  • Stayed February 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
little rock, ar
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed December 22, 2005

This reveiw is slightly overdue, but I wanted to chime in with my 2 cents. Very nice hotel, location is absolutely perfect for Cardinal games (directly across the street from Busch stadium). Fly in to Lambert, take the Metrolink, get off at Busch Stadium exit. Hotel entrance is 50 feet or so from the metrolink station. Our room was huge, and perhaps the most comfortable bed I have ever slept in at a hotel. We never really used any guest services, so I can't comment on that. Only complaint was the buffet breakfast cost $35 for the two of us. There were about 4 things on the buffet, eggs, meat, toast, hash browns. If the thought of $35 for eggs and toast doesn't bother you, then I guess this wouldn't be an issue.

The bathroom was amazing. They provide luxurious robes, and a huge oversized bathtub. My wife rather enjoyed that. Again, the bed was awesome, the bathroom was awesome, the location was awesome and the room was huge. Would definitely recommend if you don't mind paying a "little bit more".

  • Stayed September 2004
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed December 2, 2005

The Westin St. Louis is a wonderful hotel. I would highly recommend it. It doesn't look like much from the outside, but the inside is lovely. The standard room is absolutely huge. It has the signature Westin Heavenly Bed and a very nice living room area. You have two large closets and plenty of room to be comfortable. The bathroom is large and beautifully tiled in stone, with a separate glassed-in shower and large soaking tub. All the staff is very friendly and went out of their way to be helpful. There was not one ounce of pretension despite the high caliber of the hotel. The restaurant, Clark Street Grill, has great food and is an attractive setting. The hotel is right across from Busch Stadium and has convenient self parking across the street (although it is $14/day). There is the Solera Spa and health club attached in a separate building with very good facilities, although it is quite a maze to reach it. The hotel is a converted old warehouse building (I was told it was the old Folgers coffee factory)but is very modern within. I do not think there is a pool, so if that is important, I suppose you should consider it. Also that area of downtown St. Louis does not have a vibrant restaurant scene, although you can easily reach restaurants and bars through the MetroLink nearby or by cab or car. Great stay and highly recommended.

  • Stayed December 2005, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2005

We stayed for 2 nights at the Weston in downtown St. Louis, MO this past weekend. The only thing bad I have to say about our stay was that there are no soda machines in the hotel. There is a mini-bar in the room, but sodas cost around $3.00 a piece. Either be prepared and bring your own, or if you can afford it, use theirs. The hotel is very contemorary and comfortable. The pillows are to die for! Room service was excellent and very fast. They told us that breakfast would take 30 minutes, and in 15 they were knocking on the door. The bathrooms have a spa atmosphere and the room was very, very clean. Not much of a view from most rooms as this hotel has only 6 or 7 floors, We had a view of the stadium, but that's not what I was there for. LeCleade's Landing is not too far away, all you have to do is hop on the Metro and ride for 5 blocks. The Arch is near the Landing and Union Station is a few blocks from the hotel. Oh yea...food was good, but it's hard to rate breakfast. Honestly, breakfast is breakfast.

The greatest thing about the hotel was the staff. Every staff member we came across was smiling, curtious, and very helpfull. Anything you need they will get for you with a smile on their face. Loved them all.

Room rate could be considered a little high but I would rather pay a little too much and have such a great place to stay, then not pay anything and be uncomfortable for the entire weekend.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#3 Luxury Hotel in Saint Louis
#5 Green Hotel in Saint Louis
#9 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis

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