Just returned from five days at the Westin. It was our first visit to St. Louis, which is transforming itself - as we watched - into a destination city. The Westin is lovely in every respect - well kept, nice service, original art work everywhere, great lighting and bathrooms. ( The lighting was very modern and took some time to figure out, but I thought was very adequate for us in our sixties) The location, steps from the very safe feeling Metro, was terrific. All SL needs now is good shopping downtown - and that will come with all the lofts under construction - and the new Metro to the Galleria, which will be an easy ride from downtown.

The Westin is quite expensive in comparison to the other downtown hotels and needs to work on their service in a few instances, in order to really deserve that near Ritz Carlton price. We reserved a king room- on the club level - weeks earlier, and were told one was not now available for three days. I asked for a nightly room rate reduction - to stay in the queen bedded room- and immediately got it. ( Overheard that the owners group was in town and staying at the hotel, so there was definitely a feeing that all the staff were a bit on edge... and perhaps overbooked in the kings) The restaurant is very attractive - but bread was soggy in sandwich at lunch - and omlet was just greasy at breakfast. ( Club level food was great.)That said, we ate at some wonderful restaurants in SL - Dunn's, Mirasol, Lucas Park, St. Louis Fish Mkt......all reasonably priced, in comparison to other large US cities.

Think that the Westin may need to step up its business services. Some fellow was angry at the desk staff for not logging in his daily fax - and immediately having it ready for him - and I felt sorry for the youngsters working, as management seems to not be effecting procedures that apparently are routine other places. All the staff were very pleasant and helpful. In fact, we found fine hospitality all over the city.

The Club level concierge staff were particularly excellent. They responded to every question - and seemed really proud - and realistic- about the goodnesses - and drawbacks - of their city under renewal. St. Louis has a world class Botanical Garden, which we were more anxious to see after their recommendations.

All in all, We would be delighted to return to this hotel.

I stayed at the Westin for 2 nights for a business meeting. Sunday evening we had a buffet dinner, and they ran out of meat for the group. The room was very spacious, as was the bathroom, and the beds were luxuriously soft & comfortable. My complaint was that the lighting was not very bright in the room overall. Also, my room on the second floor was right next two the train line, so you can listen to the train all night. I always take a "white noise"machine on trips, so that essentially covered the train noise for me. It's next door to the baseball stadium and within walking distance of the river and THe Arch.Overall, nice proerty for business travelers or baseball fans.

I started the evening skeptical as the directions to the hotel did not work due to construction. I found myself an alone women in a less than desirable area of downtown. I pulled into the courtyard into what looks like small warehouses, after passing several appealing looking high rise hotels in a better part of town. There was no valet present (on duty -yes, present no). After inquiring at the desk a very pleasant valet immediately showed up and helped me with my luggage and car.
I was assigned a room on the 2nd floor. As a single business women a typically don't accept 2nd floor rooms due to safety. But I was tired and took the room. FANTASTIC. What a beautiful room. King Bed, business desk, non-smoking, couch, one of the largest most luxurious bath rooms in a hotel I've experienced. I definitely tried out that bath tub.
The hotel is very modern, very upscale, very urban, very urban loft as we would say in Denver, in keeping with the renovated warehouses. The restaurant was excellent.
The bar service was an experience to remember. I still can't believe what transpired in front of me. As I sat at the bar reading my book there ensued a HUGE verbal argument between the evidently bar manager and 3 of the servers. The youngest server seems to realize the awkwardness of the incident and made sure my drink was refilled as the yelling continued. Very inappropriate to an upscale place. Take the argument to the back office.
Overall my trepidation turned into a wonderful experience and a beautiful hotel I would go back to.

A consistent business traveler to St Louis..I have stayed at just about every downtown hotel and feel that the Westin, is second to none. Yes, it is a bit more pricey than other hotels in St Louis however; the beds, all glass large showers, service and the people make me return each trip to St Louis.