Just returned from five days at the Westin. It was our first visit to St. Louis, which is transforming itself - as we watched - into a destination city. The Westin is lovely in every respect - well kept, nice service, original art work everywhere, great lighting and bathrooms. ( The lighting was very modern and took some time to figure out, but I thought was very adequate for us in our sixties) The location, steps from the very safe feeling Metro, was terrific. All SL needs now is good shopping downtown - and that will come with all the lofts under construction - and the new Metro to the Galleria, which will be an easy ride from downtown.
The Westin is quite expensive in comparison to the other downtown hotels and needs to work on their service in a few instances, in order to really deserve that near Ritz Carlton price. We reserved a king room- on the club level - weeks earlier, and were told one was not now available for three days. I asked for a nightly room rate reduction - to stay in the queen bedded room- and immediately got it. ( Overheard that the owners group was in town and staying at the hotel, so there was definitely a feeing that all the staff were a bit on edge... and perhaps overbooked in the kings) The restaurant is very attractive - but bread was soggy in sandwich at lunch - and omlet was just greasy at breakfast. ( Club level food was great.)That said, we ate at some wonderful restaurants in SL - Dunn's, Mirasol, Lucas Park, St. Louis Fish Mkt......all reasonably priced, in comparison to other large US cities.
Think that the Westin may need to step up its business services. Some fellow was angry at the desk staff for not logging in his daily fax - and immediately having it ready for him - and I felt sorry for the youngsters working, as management seems to not be effecting procedures that apparently are routine other places. All the staff were very pleasant and helpful. In fact, we found fine hospitality all over the city.
The Club level concierge staff were particularly excellent. They responded to every question - and seemed really proud - and realistic- about the goodnesses - and drawbacks - of their city under renewal. St. Louis has a world class Botanical Garden, which we were more anxious to see after their recommendations.
All in all, We would be delighted to return to this hotel.
- Official Description (provided by the hotel):
- Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more less
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- Also Known As:
- Westin St. Louis Hotel Saint Louis
- Westin Saint Louis
- Saint Louis Westin
- Westin Hotel St Louis