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“Best place to stay in St. Louis” 5 of 5 stars
Review of Westin St. Louis

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Westin St. Louis
4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)   |  
Hotel amenities
Ranked #5 of 124 hotels in Saint Louis
GreenLeadersBronze level
West Palm Beach
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Best place to stay in St. Louis”
5 of 5 stars Reviewed March 17, 2005

A consistent business traveler to St Louis..I have stayed at just about every downtown hotel and feel that the Westin, is second to none. Yes, it is a bit more pricey than other hotels in St Louis however; the beds, all glass large showers, service and the people make me return each trip to St Louis.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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  • French first
  • Japanese first
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English first
St. Louis
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 15, 2005

My husband and I booked a room for our anniversary, but it was too sleek, cold, and businessy for a romantic weekend. The staff was nice and cancelled our reservation without charging us anything. I guess it would be fine for a business conference, but the atmosphere was definitely not warm or welcoming enough for an anniversary getaway. By the way, we went to the Hyatt at Union Station instead and were completely pleased. Much more charm and ambiance, plus all the perks of Union Station.

  • Stayed May 2004
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 7, 2005

Some friends and I went to Mardi Gras in St Louis last weekend and stayed at the Westin. What an amazing hotel! First off the location was great, and the service was outstanding.
We valeted, it was only $18..totally worth it on a busy weekend, especially when you don't plan on driving. The guys at the front were awesome, and gave us beads as soon as we arrived. Sure, we did have to wait a bit to check in to the hotel..they overbooked smoking rooms. But we went with non, and that was fine. My friends and I loved the bathroom! We've been all around the world, and haven't found a room that compares to the Westin in St Louis. The rooms are so contemporary..and the artwork alone in the rooms was outstanding!

Room service was great, and check out was a breeze (express checkout).
Don't believe the negative reviews, stay at the Westin next time you go thru St Louis. You won't be dissappointed! :-)

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 5, 2004

My Fiancee and I have stayed in the Westin several times now and have never been dissapointed. Our first stay was booked by me without any knowledge of the Hotels reputation. I booked it based on the picture of the room and was amazed when we walked into our room and it was EXACTLY like the picture. We've stayed there since and have always been pleased with the service, the rooms and the location. I'll be staying again in a weeks time. We've booked a room as part of their "Heavenly Bed" 5 year anniversay. Their standard rooms are amazing, we get an upgrade for booking online so I can't wait to see what we are presented with on arrival !! Anyone who's stayed here will know how great the "Heavenly Beds" are. If you haven't stayed here yet then what are you waiting for. A worldclass hotel at VERY reasonable prices. I'd recommend booking direct with the hotel as they run a price match policy which will give you a 10% discount if you find the room cheaper elsewhere !!

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A TripAdvisor Member
2 of 5 stars Reviewed September 19, 2004

Spent 3 nights at the Westin in June 2004 for an anniversary trip.

The hotel was gorgeous. The hallways were even cool!

The service was not so stellar. Parking was a hassle due to Cardinals games, check-in took forever, was never anyone at the concierge desk to answer questions.

Had dinner at the Clark St Grill one night. Probably one of the worst experiences as far as service goes. Felt like we were inconveniencing the server the entire time, and had to wait a long while for everything we asked for. The upside was that the food was AMAZING. The chefs were marvelous, and we stopped and thanked them at the end of the night.

Ordered dessert from room service, and our "half-hour" quote on a piece of cheesecake and a piece of pie turned into a 1-hour, forty five minute wait. Check-out also took a very long time.

I was very impressed with the building and location of the Westin, but am loathe to consider staying there again after the horrible service we received.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 29, 2004

We did a get-away weekend to St. Louis and booked the Westin based on reviews from this site. We were not disappointed. The room was huge and the bathroom was unbelievable. The staff was great, very helpful and friendly. I'm usually not one for eating at hotel restaurants but the food and service were excellent. Plus, the Metro is right next to the hotel so we never drove the car. It's true that the there is construction going on, sometimes early in the morning. But that's not the hotel's fault and it ended fairly quickly. If you're into luxury for a very affordable price, this is the place to go. They'll treat you right.

  • Stayed July 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#3 Luxury Hotel in Saint Louis
#5 Green Hotel in Saint Louis
#9 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis

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