Overall, this hotel was what you would expect from a Westin. Nice service and great rooms. The rooms are huge and really beautiful. I ate dinner twice in the restaurant and found the food to be very good with excellent service.
However, the hotel has a few issues. First, I've never been to a four-star hotel with such a messy looking front desk. The entire weekend, there were paper bags and luggage visible along the wall behind the front desk. Also, their items for sale make it look like a convenience store counter rather than a nice hotel. The "store" area should be somewhat separate, like it is in many hotels (the front desk can still man it...just put it all to the side and build in a wall or something). Also, they said there was no concierge service despite having a concierge desk there...another odd thing. Overall, I found the whole front lobby to be pretty underwhelming compared to the really nice rooms.
Another strange thing was that both days, the breakfast buffet was temporarily in the lobby due to a "group" eating in the restaurant. Again, very strange priorities...typically meeting groups eat in conference rooms, not in the actual hotel, which forced other guests to eat on tiny tables in a cramped space. The poor wait staff was climbing all over each other because there was no space in there (although they handled it very well). The scene appeared like a Comfort Inn breakfast area, not a Westin restaurant. The buffet was expensive and very limited. Based on my experiences at similar hotels, my guess is that the buffet typically has more options when it's in the regular restaurant. They should have discounted it for people. Lastly, the cook making the omelets was very nice, but couldn't do it very well. They were runny and the second day mine came out looking having fallen apart when he folded it over. Pretty unusual for a four-star hotel.
I would stay there again, but honestly I would stay at the Hyatt downtown before I'd stay at this Westin. The Hyatt has much smaller rooms, but it's ready for "prime time" where this hotel is a bit amateurish despite its nice employees and great rooms.
- Official Description (provided by the hotel):
- Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more less
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- Also Known As:
- Westin St. Louis Hotel Saint Louis
- Westin Saint Louis
- Saint Louis Westin
- Westin Hotel St Louis