Overall, this hotel was what you would expect from a Westin. Nice service and great rooms. The rooms are huge and really beautiful. I ate dinner twice in the restaurant and found the food to be very good with excellent service.
However, the hotel has a few issues. First, I've never been to a four-star hotel with such a messy looking front desk. The entire weekend, there were paper bags and luggage visible along the wall behind the front desk. Also, their items for sale make it look like a convenience store counter rather than a nice hotel. The "store" area should be somewhat separate, like it is in many hotels (the front desk can still man it...just put it all to the side and build in a wall or something). Also, they said there was no concierge service despite having a concierge desk there...another odd thing. Overall, I found the whole front lobby to be pretty underwhelming compared to the really nice rooms.
Another strange thing was that both days, the breakfast buffet was temporarily in the lobby due to a "group" eating in the restaurant. Again, very strange priorities...typically meeting groups eat in conference rooms, not in the actual hotel, which forced other guests to eat on tiny tables in a cramped space. The poor wait staff was climbing all over each other because there was no space in there (although they handled it very well). The scene appeared like a Comfort Inn breakfast area, not a Westin restaurant. The buffet was expensive and very limited. Based on my experiences at similar hotels, my guess is that the buffet typically has more options when it's in the regular restaurant. They should have discounted it for people. Lastly, the cook making the omelets was very nice, but couldn't do it very well. They were runny and the second day mine came out looking having fallen apart when he folded it over. Pretty unusual for a four-star hotel.
I would stay there again, but honestly I would stay at the Hyatt downtown before I'd stay at this Westin. The Hyatt has much smaller rooms, but it's ready for "prime time" where this hotel is a bit amateurish despite its nice employees and great rooms.