I travel 4 days a week, 50 weeks a year. Within the past year, I've stayed at the Westin STL for 12 consecutive months. I can honestly say there is no other hotel I'd choose in St. Louis. The main reason I stay at the Westin is the people - they know my name, my preferences and go out of their way to accommodate me. It feels like my home away from home. Additionally, the rooms are huge and they have a full service gym (think private gym and not a small hotel gym with 3 machines). Illene at the front desk is phenomenal - always positive, fun and willing to help! The food is also excellent at the Clark Street Grill - although I wish they had more menu selections or at least altered the menu more often. They will occasionally have beer / wine and food pairings in the lobby, but the food never makes it way on the menu (like the delicious duck and risotto). If I could make the hotel even better, it would be with these suggestions:
1. Artwork in hotel rooms is slightly disturbing - very dark themes and images.
2. No power outlets next to the bed (I need constant charging for my laptop and cell phone) - I wish I didn't have to get out of bed to charge my appliances.
3. The valet men are fantastic at the hotel - David, Jimmy, Orlando and Gary - all wonderful! I wish I could compensate them better via tips; however, I rarely carry cash. Thus, I wish the hotel would allow guests to tip on their room bill - this would be a great customer service benefit and ensure their staff is well compensated.
4. I spend my entire day away from my family, friends and home - when I get to the hotel I like to go to my room, order room service and relax. The room service staff is great - Steve is my favorite, he knows all my custom orders! My only regret is the food stamp card, which gives users points for each meal they eat at the Clark Street Grill. Apparently, you do not qualify if you order room service. This baffles me, as room service costs significantly more. I'd like the hotel to include this option for room service, particularly for people who stay 3 nights a week.