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Westin St. Louis: Traveler Reviews

4.0 of 5
811 Spruce St, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Westin St. Louis
Ranked #4 of 119 hotels in Saint Louis
GreenLeadersBronze level
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669 reviews from our community

Traveler rating
    479
    146
    23
    16
    5
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Families
99
 
Couples
161
 
Solo
49
 
Business
207
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Oxford, Mississippi
1 review
“Quality Service”
4 of 5 stars Reviewed March 4, 2013

The Westin St. Louis is one of the most unique and accommodating hotels I have visited. From the beginning there is a smiling face or two to greet you, help you park, and assist you with your check-in process. All the staff were extremely helpful. It does take a bit to find your room as the hotel winds around and some of the rooms are accessed across a breeze-way on one of the floors. Once in the room, the accommodations are exceptional. The bathroom is of spa quality and the bed is quite literally heavenly. One small downside I found was that there were no outlets next to the bed. Since my cell phone is my alarm clock, it was a little annoying to have to plug it in and leave it on the floor. One of the best features of this hotel is the Clark Street Grill housed on the lobby level. Every meal is exceptional and the servers are wonderful. In particular a server by the name of Rod Chamberlain provided friendly and attentive service at one of my breakfasts. Although I stayed in the winter, I can only imagine how wonderful it would be to stay there in the spring as the Cardinal's baseball stadium is literally across the street from the hotel. I would highly recommend this hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 535ChrisA about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
March 5, 2013
Thank you for the review and recommedation! I am delighted that you enjoyed your stay and found the staff particularly friendly and helpful! I will share your comments with Rod and thank him for his personal service. The Westin St. Louis does offer unique rchitectural features throughout the hotel including a three-floor sky bridge connecting our two buildings. Thank you again and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Amazing property!”
4 of 5 stars Reviewed March 4, 2013 via mobile

As someone who works in hospitality, I am very particular about which hotels I stay with when I travel. Our stay at the Westin was nearly perfect. The room was in mint condition and spacious. With two young women using the bathroom, having a double sink with plenty of outlets was amazing. The shower head was luxurious and the towels were soft and cozy. The only issue we had was with parking. When we returned at 2am, the small upper lot was filled and we were unaware there was a lower lot. We stopped by the front desk and they directed us to the proper location for parking. However, the trek in the rain (twice) wasn't much fun. The hotel is at a great location- right by Busch Stadium- so we were fortunate enough to share in the celebration of Stan Musial's life the weekend we visited. The staff were great for us, especially Yvette on front desk. Thanks for an incredible stay, Westin!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask asr2376 about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
March 5, 2013
Thank you so much for the review and your candid feedback! Yvette is certainly one of our star performers and I will thank her for her service! I am delighted that our hotel and met your expectations! I appreciate your feedback regarding the parking and allowing us the opportunity to continue to improve our service! We look forward to hosting you again in the future.
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Saint Louis, Missouri
1 review
“great stay”
5 of 5 stars Reviewed March 3, 2013

I was very satisfied with my stay at the Westin. The staff was very friendly and easy to work with. It has a great location and the hotel was absolutely amazing. The room and bathroom were huge and very clean! The beds were also very comfortable. I would recommend this hotel to anyone staying in downtown St. Louis. I know I will definitely be back to stay at the Westin again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travis W about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
March 5, 2013
Thank you for your review! We sincerely appreciate your feedback. We are delighted that you enjoyed your stay. Our staff strives to personalize every stay and exceed each expectation. I look forward to hosting you again in the future!
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Denver
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Love this place...”
5 of 5 stars Reviewed March 2, 2013 via mobile

Whenever I travel to downtown StLouis I cross my fingers that this property has rooms available.

The staff is always more than helpful, from the valet parking team, the front desk staff, the bar and restaurant staff, and housekeeping.

The rooms here are huge, the wireless internet is speedy, and you can get here via the metro train system from the airport for under 5 bucks !

It's a few blocks from the main downtown area of StLouis, where there are some great dining spots, across the street from the Cardinals ballpark, and a short jaunt to the Arch.

Stayed February 2013, traveled on business
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Ask ColoMoon about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
March 5, 2013
Thank you for your review and recommendation! We sincerely appreciate your continued loyalty! We are conveniently located next to the MetroLink rail system as well as several dining and shopping options in the area. We are delighted that you choose Westin when your travels bring you to St. Louis and we stand ready for your next stay!
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saint louis
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
“Awesome room; great service; great location; cool place”
5 of 5 stars Reviewed February 28, 2013

We spent a weekend at the Westin as a "staycation" to explore downtown st louis. The hotel is a hidden gem of contemporary "chic" right across from the stadium and perfectly located to explore around town. The room was clean; the bedding was great; and the shower was AWESOME AND HUGE. The GM took care of us after we said we were celebrating a birthday and the wine and cheese plate in our room was the perfect touch! The workout area was also really nice -- very large for a downtown (or any) hotel -- clean and well kept. Highly recommend.

Room Tip: Suites on the 5th floor are spacious and newly redone!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask debster1 about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
March 1, 2013
Thank you for the recommendation! Thank you for choosing Westin St. Louis for your "staycation!' I will share your comments with our General Manager, Dan Kaplan. We look forward to seeing again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin St. Louis

Also Known As:
Westin St. Louis Hotel Saint Louis
Westin St. Louis Hotel
Westin St Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Saint Louis
#3 Business Hotels in Saint Louis
#3 Romantic Hotels in Saint Louis
#3 Onsen Hotels in Saint Louis
#8 Family Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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