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“Amazing service and location. Top shelf hotel.” 5 of 5 stars
Review of Westin St. Louis

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Westin St. Louis
4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)   |  
Hotel amenities
Ranked #5 of 124 hotels in Saint Louis
GreenLeadersBronze level
1 review
“Amazing service and location. Top shelf hotel.”
5 of 5 stars Reviewed February 11, 2013 via mobile

This place is absolutely awesome. Prime location, without a doubt the best staff of any hotel I've stayed at, and clean!! Great front desk and management. Dave and Andy were standouts! We will be back next year for Mardi Gras!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 12, 2013
Thank you so much for the outstanding review and recommendation! It is our pleasure to provide a memorable experience for our guests. I will thank David and Andy for their personal service. We stand ready for your next stay!
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914 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

This Westin is located within a stones throw to Busch Stadium. The rooms are clean and staff friendly and helpful with out being in your face. We were in St. Louis during Mardi Gras and were surprised at how quiet the hotel was. We were able to get a great nights sleep every night. This is a good size hotel yet you still feel like you have a lot of privacy. The bathrooms are updated with modern rainfall showers and large tubs which are perfect for a soak. The only advice I would give you is to ask for a room that is away from the massive parking ramp that shines its high beam lights night and day.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 12, 2013
Thank you for taking the time to complete this review and provide us with your feedback! It is our goal to offer a relaxing and serene stay to every guest and exceed every expectation. We are pleased that you enjoyed your stay and look forward to welcoming you back in the future!
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Champaign, Illinois
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 10, 2013

I have never stayed at this brand before. This property has recently been remodeled and the rooms and property are very nice. Great bathroom with rain shower, a deep tub.

Located right across from Busch Stadium, so it is close to everything!

The staff was nice at check-in, which took less than 2 minutes. The self parking is about a block away, but I was impressed with the gate attendant that saved my spot (I didn't ask) when I left late in the evening. The lot was over-sold. When I got back he remember me, went and moved the orange cone from my spot. Amazing service!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 12, 2013
Thank you for providing the review and recommendations! Our guest rooms have been recently remodeled with new carpet and furnishings as well as new Heavenly Rain Shower heads! I am delighted that you enjoyed your stay and I will share your comments with our staff, particularly the parking lot attendant!
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Lombard, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 9, 2013

The Westin downtown was the best! The entire staff from David at valet to the front desk to the Clark street grill, everyone was extremely pleasant and helpful! David went out of his way to offer his services from helpful site seeing ideas to an umbrella because it was raining, 5 stars for him! Our room was very spacious and clean, kudos to housekeeping as well!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 10, 2013
Thank you so much for taking the time to complete this review! We sincerely appreciate your comments and I will share your positive feedback with David, the front desk, Clark Street grill, and housekeeping staff! We look forward to welcoming you back soon!
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tbuttleman
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 8, 2013

After stayin in other downtown hotels the past few years I decided to give the Westin a try and I was thouroughly impressed. The room was spacious and very clean, the location is great and the staff was extremely helpful. David the valet and Ilene at the front desk were very helpful and extemely friendly. I would definitley recommend this hotel to for business, pleasure or whatever brings you to Saint Louis.

Room Tip: Ask for a room overlooking the arch.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 8, 2013
Thank you for the review and great feedback! I am pleased the we exceeded your expectations and look forward to welcoming you back! I will share your positive comments with David and Ilene and thank them for their service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, mo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

I recently stayed at the Westin after my boyfriend arrived back from a trip overseas. It was a wonderful experience. Yvette, the OUTSTANDING front desk representative, was efficient and very engaging. She bumped us from a reasonably priced standard room to a junior suite at no charge! The room was beautiful--it had a separate living area, comfortable bed and huge bathrooms (loved the soaking tub). Yvette even called to check to ensure the room met our approval; it definitely did. We also had dinner and breakfast at the very nice Clark Street Grill (the restaurant inside the hotel). The wait staff were helpful and friendly and, even better, the food was delicious. We will absolutely be back as often as our schedules allow! Thanks again Yvette and the Westin for making our brief stay in St. Louis a pleasurable one.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 7, 2013
It is our pleasure and thank you for your feedback and review! I am delighted that Yvette enhanced your experience and exceeded your expectations! I will share your comments with Yvette and thank her for her service! I am delighted that you enjoyed the Clark Street Grill and we look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Head
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

The Westin downtown is a wonderful hotel in a beautiful city. The rooms are large and luxurious, the Sunday brunch is excellent, the fitness center is as good as any gym around and the staff is wonderful. In particular, Ilene at the front desk was extremely helpful in providing local information on what to see and where to eat. She made us feel like "family" at the hotel and thanks to her tips we were able to take in all the sites with great efficiency. The location is terrific, within walking distance of the Arch, the Dred Scott courthouse and all 3 professional sports stadiums.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, February 7, 2013
We are delighted that you enjoyed such a wonderful weekend at the Westin! Thank you for your comments. The Westin St. Louis is conveniently located downtown near restaurants, shopping, and attractions! I will share your great comments with Ilene and thank her for her service. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Saint Louis
#2 Romantic Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#3 Luxury Hotel in Saint Louis
#6 Green Hotel in Saint Louis
#9 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis

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