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Westin St. Louis: Traveler Reviews

4.0 of 5
811 Spruce St, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Westin St. Louis
Ranked #4 of 119 hotels in Saint Louis
GreenLeadersBronze level
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671 reviews from our community

Traveler rating
    481
    146
    23
    16
    5
See reviews for
Families
99
 
Couples
162
 
Solo
49
 
Business
207
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
tbuttleman
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The place to stay in St. Louis”
5 of 5 stars Reviewed February 8, 2013

After stayin in other downtown hotels the past few years I decided to give the Westin a try and I was thouroughly impressed. The room was spacious and very clean, the location is great and the staff was extremely helpful. David the valet and Ilene at the front desk were very helpful and extemely friendly. I would definitley recommend this hotel to for business, pleasure or whatever brings you to Saint Louis.

Room Tip: Ask for a room overlooking the arch.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tbuttleman about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
February 8, 2013
Thank you for the review and great feedback! I am pleased the we exceeded your expectations and look forward to welcoming you back! I will share your positive comments with David and Ilene and thank them for their service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, mo
1 review
1 helpful vote 1 helpful vote
“The Fabulous Yvette”
5 of 5 stars Reviewed February 6, 2013

I recently stayed at the Westin after my boyfriend arrived back from a trip overseas. It was a wonderful experience. Yvette, the OUTSTANDING front desk representative, was efficient and very engaging. She bumped us from a reasonably priced standard room to a junior suite at no charge! The room was beautiful--it had a separate living area, comfortable bed and huge bathrooms (loved the soaking tub). Yvette even called to check to ensure the room met our approval; it definitely did. We also had dinner and breakfast at the very nice Clark Street Grill (the restaurant inside the hotel). The wait staff were helpful and friendly and, even better, the food was delicious. We will absolutely be back as often as our schedules allow! Thanks again Yvette and the Westin for making our brief stay in St. Louis a pleasurable one.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Danielle D about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
February 7, 2013
It is our pleasure and thank you for your feedback and review! I am delighted that Yvette enhanced your experience and exceeded your expectations! I will share your comments with Yvette and thank her for her service! I am delighted that you enjoyed the Clark Street Grill and we look forward to welcoming you back!
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Glen Head
2 reviews
1 helpful vote 1 helpful vote
“A wonderful weekend at the Westin”
5 of 5 stars Reviewed February 4, 2013

The Westin downtown is a wonderful hotel in a beautiful city. The rooms are large and luxurious, the Sunday brunch is excellent, the fitness center is as good as any gym around and the staff is wonderful. In particular, Ilene at the front desk was extremely helpful in providing local information on what to see and where to eat. She made us feel like "family" at the hotel and thanks to her tips we were able to take in all the sites with great efficiency. The location is terrific, within walking distance of the Arch, the Dred Scott courthouse and all 3 professional sports stadiums.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lloyd N about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
February 7, 2013
We are delighted that you enjoyed such a wonderful weekend at the Westin! Thank you for your comments. The Westin St. Louis is conveniently located downtown near restaurants, shopping, and attractions! I will share your great comments with Ilene and thank her for her service. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantagh NY
1 review
“Ilene Rocks!”
5 of 5 stars Reviewed February 4, 2013

Stayed 2 nites this past weekend. Room is spacious & clean. Breakfast was delicious. The staff was friendly and accommodating. I especially want to single out front desk Ilene. She was absolutely charming and knew the answer to everyone of our touristy questions. Could not have been a better hotel experience.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Peter M about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
February 7, 2013
Thank you for providing your review and feedback! I sincerely appreciate your comments and am pleased that you experienced such a tranquil stay! I will share your comments with Ilene and thank her for the personal service. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“A quick birthday getaway”
5 of 5 stars Reviewed February 3, 2013 via mobile

Wow! What a wonderful luxurious surprise. Decided to steal out of town for a birthday surprise for my wife. Not only were we well treated by a superb staff (including the front desk, concierge, valets and restaurant) but were overwhelmed by the delicious food the restaurant had to offer. Hotel food can often be bland and boring! This is not the case at the Westin! The Clark Street Grill provided a delicious complimentary dessert for my wife's birthday and the whole hotel atmosphere was one giant birthday present. We are relaxed and refreshed and can't wait to return in the future. Thank You!!!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
Ask James M about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
February 12, 2013
Thank you for taking the time to provide us with your review and allowing us to help you celebrate your special ocassion! I will share your positive comments with our staff. We strive to surprise and delight every guest and leave you feeling refreshed! We hope to see you again and welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Westin St. Louis

Also Known As:
Westin St. Louis Hotel Saint Louis
Westin St. Louis Hotel
Westin St Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Saint Louis
#3 Onsen Hotels in Saint Louis
#3 Romantic Hotels in Saint Louis
#3 Business Hotels in Saint Louis
#8 Family Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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