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All 119 Saint Louis hotels

Westin St. Louis: Traveler Reviews

4.0 of 5
811 Spruce St, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Westin St. Louis
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93%
Ranked #4 of 119 hotels in Saint Louis
GreenLeadersBronze level
Most recent review
5 of 5 stars Reviewed December 29, 2012
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684 reviews from our community

Traveler rating
    487
    148
    26
    18
    5
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Families
101
 
Couples
166
 
Solo
49
 
Business
208
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
1 review
“Excellent Hotel and Staff!!!”
5 of 5 stars Reviewed December 29, 2012 via mobile

I have stayed here a few times but my most recent visit compels me to take the time to write this review. As with any property, it's all about location, location, location and this hotel is in a great location; close to many attractions for anyone taking in the sites and activities STL has to offer.

However, people make the difference in the service industry and what an impressive team of people at the Westin! The service level is incredible-from check-in to check-out and everything between exceeded my expectation. They make every guest feel welcomed and ensure your needs are taken care of.

The hotel itself is very clean and comfortable! The restaurant, Clark Street Grill, is a great place to have a great meal (breakfast is SO good) or have a glass of wine to unwind.

Thanks Westin in STL for making me feel right at home while away from home! Nicely done!!!

Stayed December 2012, traveled solo
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Ask Jay D about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 31, 2012
You are more than welcome! We're thrilled to know you felt so at home here with us during your recent visit. Our Clark Street Grill is the essential start to a great day and perfect escape after a long day. We stand ready to serve on your next visit--thank you for the many compliments!
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Terra Cotta
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
57 helpful votes 57 helpful votes
“Delightful oasis in a challenging city!”
5 of 5 stars Reviewed December 28, 2012

Sleek, modern, impeccably clean and very comfortable! Deluxe king room on the seventh floor was superb. Beautifully decorated with well-designed and functional millwork and every amenity.

After driving through the north end of St Louis, the Westin was an oasis of serenity. Bar staff were kind and engaging. Valet parking staff were very helpful and beat us to the room with the luggage.

Overall, an exceptional hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DebandBill about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 31, 2012
I have personally shared this review with our associates to thank them for providing engaging and attentive service. Our location in downtown St. Louis offers a place to escape for both business and leisure travel. Thank you for taking the time to submit a review; we look forward to hosting you again!
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Peoria, Illinois
1 review
“Excellent all around”
5 of 5 stars Reviewed December 26, 2012

We stayed over the Christmas holiday here for a few days. First thing we noticed was how modern and inviting the lobby was. Our room was very nice. The beds were extremely comfortable. The bathroom was so nice too...had both shower and soaking tub and it was very spacious. Everything in the hotel was spotlessly clean, including the public restrooms.

What really wowed me though was how friendly the hotel staff was. They went out of their way to make sure we enjoyed our breakfast each morning and even gave our little boy gifts each morning of snacks and candy each morning just because.

Would definitely recommend this hotel to anyone. The location is also excellent for any downtown activities, especially Cardinal's games. Didn't get to use the exercise facility but it looks amazing...bigger than any other hotel I've seen.

Room Tip: Make sure to get the deluxe rooms if possible as they have high ceilings and premium bathrooms.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve-o-rama69 about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 27, 2012
Thank you for the many compliments! I have shared your comments with our associates and personally thanked them for a job well done! We look forward to welcoming you back in the future, whenever your travels bring you back to St. Louis!
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Hoffman Estates, Illinois
1 review
“Excellent Hotel !”
5 of 5 stars Reviewed December 24, 2012

This was our first visit (12/22 to 12/23) - 1 night - premium 2 queen bed. It was a fantastic experience. Booked thru hotels.com, checkin was easy. Room was large (for any hotel I have stayed in). Breakfast was very good quality. I would definitely stay here on my next trip to St. Louis.

Room Tip: Busch Stadium views would be good though we did not have one. 7th floor rooms are great - offer fa...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask traveller367_12 about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 27, 2012
Thank you for taking the time to share comments from your recent stay with us! We're thrilled to know you will be returning--we stand ready to serve on your next visit!
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Kirkwood, Missouri, United States
2 reviews
“Great Hotel for an Anniversary Getaway”
5 of 5 stars Reviewed December 23, 2012

It was my 6th Anniversary with my wife this past weekend. The hotel couldn't have been better, and the people couldn't have been nicer. The hotel was a pleasant experience, and I'd definitely stay here for our next anniversary. Heavenly Beds are the best!

That said, I can't recommend the restaurant. The food was decent, but we had a relatively good living social deal with appetizers, so that made up for the pricing. That's not the problem here. It was the service. The waiter walked around with his head down and his back toward the tables. The wrong dish was brought to me, and to at least three other tables while we were there. We had time to observe because he forgot about us. When we finally got his attention, he was very apologetic saying he's new (for 3 weeks) and that it's incredibly busy (6 tables). We had been sitting there with empty plates on the table for a good twenty minutes.

This was our anniversary dinner, and we were really looking forward to the fact that it wasn't actually busy. We skipped dessert because we didn't have a clue on how long that would take. Then I received the receipt, or rather 3 receipts with three different amounts. One was the original amount before the deal we had. The second and third were different totals. Honestly, I was in a rush to actually enjoy my anniversary that I just signed one and decided that I would call once I find the total in my bank statement.

Maybe this was an isolated incident, but it was enough of a debacle that I won't return. I'll go to the hotel for sure, but I'll go for a walk or a drive to another restaurant downtown with better service.

Room Tip: Get a premiere king room!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kyle P about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 27, 2012
Thank you for your candid comments regarding your recent stay with us. We are delighted to have been a part of your anniversary celebration. I have shared your comments with our food and beverage manager who has addressed your concerns. We look forward to welcoming you back!
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Additional Information about Westin St. Louis

Also Known As:
Westin St. Louis Hotel Saint Louis
Westin St. Louis Hotel
Westin St Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Saint Louis
#3 Business Hotels in Saint Louis
#3 Romantic Hotels in Saint Louis
#3 Onsen Hotels in Saint Louis
#9 Family Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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