It was my 6th Anniversary with my wife this past weekend. The hotel couldn't have been better, and the people couldn't have been nicer. The hotel was a pleasant experience, and I'd definitely stay here for our next anniversary. Heavenly Beds are the best!
That said, I can't recommend the restaurant. The food was decent, but we had a relatively good living social deal with appetizers, so that made up for the pricing. That's not the problem here. It was the service. The waiter walked around with his head down and his back toward the tables. The wrong dish was brought to me, and to at least three other tables while we were there. We had time to observe because he forgot about us. When we finally got his attention, he was very apologetic saying he's new (for 3 weeks) and that it's incredibly busy (6 tables). We had been sitting there with empty plates on the table for a good twenty minutes.
This was our anniversary dinner, and we were really looking forward to the fact that it wasn't actually busy. We skipped dessert because we didn't have a clue on how long that would take. Then I received the receipt, or rather 3 receipts with three different amounts. One was the original amount before the deal we had. The second and third were different totals. Honestly, I was in a rush to actually enjoy my anniversary that I just signed one and decided that I would call once I find the total in my bank statement.
Maybe this was an isolated incident, but it was enough of a debacle that I won't return. I'll go to the hotel for sure, but I'll go for a walk or a drive to another restaurant downtown with better service.
- Also Known As:
- Westin St. Louis Hotel
- Westin St. Louis Hotel Saint Louis
- Westin St Louis
- Westin Saint Louis
- Saint Louis Westin
- Westin Hotel St Louis
- Official Description (provided by the hotel):
- Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more less
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