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“Michelle in the restaurant is wonderful!” 5 of 5 stars
Review of Westin St. Louis

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Westin St. Louis
4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)   |  
Hotel amenities
Ranked #11 of 123 Hotels in Saint Louis
GreenLeadersBronze level
Houston, Texas
1 review
“Michelle in the restaurant is wonderful!”
5 of 5 stars Reviewed December 21, 2012

I was meeting a colleague who was staying here, and I arrived at 8am so decided to enjoy their breakfast. It was DELICIOUS, and a HUGE spread, including pancakes, which were wonderful! Michelle was my server, and she was the sweetest thing! Very very attentive, never had an empty plate left on my table, and she even had the cook make me up a fresh batch of pancakes! It is a modern hotel, the lobby is warm, not fussy, and overall a very good style. If nothing else, go here for their breakfast and to meet Michelle! :)

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 27, 2012
Thank you for complimenting Michelle! I have personally thanked her for providing such personalized, attentive service. The Clark Street Grill offers breakfast, lunch and dinner and is a perfect place to meet colleagues as we're just steps away from many offices located in downtown St. Louis. We look forward to welcoming you back!
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954 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Kansas City, Missouri
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 18, 2012

My wife and I got married in St. Louis in early November, and to house our out-of-town guests, we reserved a 20-room wedding block at the Westin St. Louis. It was an absolutely amazing experience from beginning to end. The sales staff negotiated an incredible rate for our guests, they were extremely accommodating of our needs, and they even threw in a suite for my wife and I to enjoy on our wedding night! As for the property itself, we fell in love with this hotel the very first time we set foot in it because of its unique combination of historical charm and modern elegance. The rooms are large and spacious, and the beds are incredibly comfortable. But the best part by far is the enormous bathroom, which offers a two-person shower (with double shower heads), a huge vanity, and a separate bathtub! Every single one of our guests raved about the accommodations at Westin St. Louis, and we are incredibly grateful for everything they did to make our wedding weekend the special event that it was. They truly went above and beyond for us, and as a result, we can't wait to return the next time we're looking for a place to stay downtown! If you are a bride or groom searching for a hotel to host your wedding guests for the big weekend, you will not find a better place in St. Louis than the Westin! And for everyone else, it's an incredible place in a great location, so do yourself a favor and check it out, and I promise you won't be disappointed.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 27, 2012
Thank you for taking the time to post a review! We are thrilled we were able to be part of your big day! I have personally thanked our sales associates for being so accomodating and attentive. Our historical building combined with our contemporary decor allows us to offer a unique hotel, with spacious guest rooms and guest bathrooms.
We look forward to hosting you again in the future!
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Dallas, Texas, United States
1 review
5 of 5 stars Reviewed December 9, 2012

I am a consultant by trade and see many hotels, this was is always a pleasure, great folks at the front desk, great service at Clark Street Grill, Dawn Graham and group.

I look forward to my next visity.

Room Tip: Rooms facing interior are quieter and still receive plenty of sunshine.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 12, 2012
We look forward to your next visit as well! Thank you for the many compliments, which I've shared with Dawn and all of our associates. Thank you for taking the time to post a review!
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Bartlett, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2012

The hotel was very nice. The service was awesome, staff were very friendly, the hotel was right across the street from Busch Stadium our room had the view of Busch Stadium and Gateway Arch. Restaurant in the hotel was amazing, the waiters are very nice!!!! Overall the hotel was fantastic. If I come back to St. Louis I would stay there. I would recommend to everybody!!!

Room Tip: Get the room with the view of Busch Stadium an Gateway Arch
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 10, 2012
I am delighted that you enjoyed your stay! We offer a unique location with views of the Gateway Arch and Busch Stadium. I have thanked our staff for providing friendly and personal service. Thank you for taking the time to provide this review. We hope to host you again soon!
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Saint Louis, Missouri
1 review
4 of 5 stars Reviewed December 6, 2012

The Lobby restaurant/bar service makes you feel welcome! They take service seriously, and work to make your meal/drink exactly what you are looking for... they provide a personal touch to serving you. Dawn Graham is the perfect example of this review.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 10, 2012
Thank you for the compliments and taking the time to write a review regarding your recent visit. Our Clark Street Grill is our restaurant and bar serving breakfast, lunch and dinner everyday. I have personally thanked Dawn Graham for her personalized service and the culinary team! We hope to have the opportunity to welcome you back in the near future!
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Minnesota City, Minnesota
1 review
5 of 5 stars Reviewed December 4, 2012

I travel for business around 28 weeks a year. The employees at Westin St. Louis were fantastic. In particular Rod Chamberlain. My business partner and I were in a hurry. Rod expedited our breakfast order, took our luggage to storage and ordered our cab. We didn't ask him to do this for us. He simply volunteered!

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 10, 2012
Thank you for your review! I have personally thanked Rod for his customer service and providing you with a great experience. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 29, 2012

I have been staying off and on throughout the year here, and I see the Westin improving tremendously. The service and atmosphere were great, and Dawn in the bar even remembered my food and drink order from a few months back. Only small problem was at breakfast when none of the wait staff approached me for a beverage. Besides that, it was a perfect stay.

Room Tip: If you are going during a baseball game and are a light sleeper, get a room facing the inner courtya...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review, December 3, 2012
Thank you for taking the time to share your comments concerning your recent stay with us. I've personally thanked Dawn for offering such personalized service; and for having a great memory! Our restaurant manager will address your comments with our staff to ensure we are more prompt in the future. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Saint Louis
#2 Romantic Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#4 Luxury Hotel in Saint Louis
#6 Green Hotel in Saint Louis
#9 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis

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