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Westin St. Louis: Traveler Reviews

4.0 of 5
811 Spruce St, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Westin St. Louis
Ranked #4 of 119 hotels in Saint Louis
GreenLeadersBronze level
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670 reviews from our community

Traveler rating
    480
    146
    23
    16
    5
See reviews for
Families
99
 
Couples
161
 
Solo
49
 
Business
207
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Incredible Wedding Block Accommodations”
5 of 5 stars Reviewed December 18, 2012

My wife and I got married in St. Louis in early November, and to house our out-of-town guests, we reserved a 20-room wedding block at the Westin St. Louis. It was an absolutely amazing experience from beginning to end. The sales staff negotiated an incredible rate for our guests, they were extremely accommodating of our needs, and they even threw in a suite for my wife and I to enjoy on our wedding night! As for the property itself, we fell in love with this hotel the very first time we set foot in it because of its unique combination of historical charm and modern elegance. The rooms are large and spacious, and the beds are incredibly comfortable. But the best part by far is the enormous bathroom, which offers a two-person shower (with double shower heads), a huge vanity, and a separate bathtub! Every single one of our guests raved about the accommodations at Westin St. Louis, and we are incredibly grateful for everything they did to make our wedding weekend the special event that it was. They truly went above and beyond for us, and as a result, we can't wait to return the next time we're looking for a place to stay downtown! If you are a bride or groom searching for a hotel to host your wedding guests for the big weekend, you will not find a better place in St. Louis than the Westin! And for everyone else, it's an incredible place in a great location, so do yourself a favor and check it out, and I promise you won't be disappointed.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ScottieCC846 about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 27, 2012
Thank you for taking the time to post a review! We are thrilled we were able to be part of your big day! I have personally thanked our sales associates for being so accomodating and attentive. Our historical building combined with our contemporary decor allows us to offer a unique hotel, with spacious guest rooms and guest bathrooms.
We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
1 review
“Great Hotel”
5 of 5 stars Reviewed December 9, 2012

I am a consultant by trade and see many hotels, this was is always a pleasure, great folks at the front desk, great service at Clark Street Grill, Dawn Graham and group.

I look forward to my next visity.

Room Tip: Rooms facing interior are quieter and still receive plenty of sunshine.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Christopher J about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 12, 2012
We look forward to your next visit as well! Thank you for the many compliments, which I've shared with Dawn and all of our associates. Thank you for taking the time to post a review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlett, Illinois
1 review
“Family Get Away”
5 of 5 stars Reviewed December 6, 2012

The hotel was very nice. The service was awesome, staff were very friendly, the hotel was right across the street from Busch Stadium our room had the view of Busch Stadium and Gateway Arch. Restaurant in the hotel was amazing, the waiters are very nice!!!! Overall the hotel was fantastic. If I come back to St. Louis I would stay there. I would recommend to everybody!!!

Room Tip: Get the room with the view of Busch Stadium an Gateway Arch
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Piyush M about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 10, 2012
I am delighted that you enjoyed your stay! We offer a unique location with views of the Gateway Arch and Busch Stadium. I have thanked our staff for providing friendly and personal service. Thank you for taking the time to provide this review. We hope to host you again soon!
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Saint Louis, Missouri
1 review
“Excellent Lobby restaurant/bar service...”
4 of 5 stars Reviewed December 6, 2012

The Lobby restaurant/bar service makes you feel welcome! They take service seriously, and work to make your meal/drink exactly what you are looking for... they provide a personal touch to serving you. Dawn Graham is the perfect example of this review.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask aaron o about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 10, 2012
Thank you for the compliments and taking the time to write a review regarding your recent visit. Our Clark Street Grill is our restaurant and bar serving breakfast, lunch and dinner everyday. I have personally thanked Dawn Graham for her personalized service and the culinary team! We hope to have the opportunity to welcome you back in the near future!
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Minnesota City, Minnesota
1 review
“Great customer service.”
5 of 5 stars Reviewed December 4, 2012

I travel for business around 28 weeks a year. The employees at Westin St. Louis were fantastic. In particular Rod Chamberlain. My business partner and I were in a hurry. Rod expedited our breakfast order, took our luggage to storage and ordered our cab. We didn't ask him to do this for us. He simply volunteered!

Stayed December 2012, traveled on business
Was this review helpful? Yes
Ask Gayle T about Westin St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at Westin St. Louis, responded to this review
December 10, 2012
Thank you for your review! I have personally thanked Rod for his customer service and providing you with a great experience. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Westin St. Louis

Also Known As:
Westin St. Louis Hotel Saint Louis
Westin St. Louis Hotel
Westin St Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Saint Louis
#3 Onsen Hotels in Saint Louis
#3 Romantic Hotels in Saint Louis
#3 Business Hotels in Saint Louis
#8 Family Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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