My wife and I checked in to the Westin St. Louis hotel at 2:30am Thursday morning and were greeted by Raquel, a very professional and considerate staff member. She recognized that we were tired and anxious to get to bed so she quickly checked us in and made sure we were satisfied with our room and extra needs. It was a warm and sincere welcoming that made us feel like we were truly appreciated. Another staff member that deserves special recognition is Rod C. for his attention to detail in the hotel's Clark Street Grill restaurant. Rod was quick to get us seated and served and made sure that we were completely satisfied with our meals. We liked the way he took personal ownership over every detail in the restaurant and pride in his ability to provide excellent service.

Our recent family trip to Te Westin ws marred by the constant scrutiny we received every time we entered a public area of the hotel. The New York Jets were staying there before their game. It felt as though the entire hotel was in a prison type lock down. On multiple occasions, we were asked what our purpose was for being in the lobby. On a positive note, the rooms were nicely appointed and front desk staf were well intentioned. This hotel is not ready to host a function and leisure guests at the same time. Ask who else is staying before booking this hotel.

The Westin St Louis is the best downtown hotel in the area. I stayed for 6 days and was amazed at the great customer service I received. I want to especiall thank Dawn Graham for her outstanding service and making my return trip to St Louis a great experience.

This hotel provides the kind of stay you wish you had at every stop. The hotel was super clean and looked fantastic throughout. The service at the front desk and from the bellmen at the front door was great. The staff really seemed to like their job and they tried to give you the best service possible with a genuine smile on their faces!
The room was very clean and the bathroom great. Large tub for baths and large glass shower area that provided plenty of room inside. Bed was a typical ultra-perfect for sleeping Westin bed. We had a great view right across the street from the Third Base side of Busch Stadium. Great location too. Wi-Fi was quick and easy.
A great stay!!!