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“Exceptional Service, Great Hotel” 5 of 5 stars
Review of Westin St. Louis

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Westin St. Louis
4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)   |  
Hotel amenities
Ranked #9 of 124 Hotels in Saint Louis
Certificate of Excellence 2014
GreenLeadersBronze level
Boston, Massachusetts
Top Contributor
89 reviews 89 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“Exceptional Service, Great Hotel”
5 of 5 stars Reviewed December 4, 2011

I had a very nice room, with plenty of room to work at the desk. I got a package with Internet service and breakfast included which I highly recommend. I needed the Internet to work but the breakfast buffet was a very pleasant surprise; a full compliment of breakfast foods on the buffet plus eggs or omlettes cooked to order. They have a very nice spa and fitness center with 15 cardio machines, a free weight room and a nautilus room.
Every single person on staff I encountered was a delight, extremely pleasant and eager to help in any way.
The restaurant has a very nice bar and terrific food. I am a woman traveling alone on business and felt very comfortable for my entire stay.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,019 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed December 1, 2011

I Was pleased with my stay at the westin stlouis on november 5,2011 as i was staying there I requested items for my room i was pleased when i recieved them in 3 minutes. By an associated named Phillip Thomas. That associated made me feel welcomed and comfortable during my stay. I will make sure i will return. and tell my family and friends about the service i recieved from that associate.and make sure they come and get the same type of service that i recieved from that outstanding associated.

Room Tip: Make Sure they Stay On the second Floor when they come stay at the westin stlouis
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 29, 2011

It was the proximity to Busch Stadium that drew us to the Westin, but it is the service that will make this our first choice whenever we return to St. Louis. We had the good fortune to stay at the Westin for one of the 2011playoff games and when it looked like the Cardinals had a chance to make it to the World Series, I quickly (& gleefully) snapped up a room for the night of a possible Game 1. The moon and the stars lined up, the Cards made it to the series and we arrived in St. Louis with just a little time to spare to get nested at the Westin. After high-fiving the most friendly bellmen I’ve ever encountered, we made our way to the front desk only to find out that I had made the reservation for 2012 rather than 2011. It is when things go wrong that you can truly see the character of an organization and the way the staff, most specifically front office manager Ron Karlosky, handled the situation speaks volumes about the Westin’s commitment to customer service. We did not stay at the Westin that night, but they helped us find a room, called and made sure the other hotel held a room for us and made two follow up calls to make certain we were situated and that we got the promised rate. As one not so easily impressed, I was wowed by these folks!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 28, 2011

My wife and I stayed here for several days while adding MO to our list of states. The location is excellent - directly across the street from Busch Stadium. Also walking distance to the Arch as well as several other downtown attractions and / or businesses. Exactly what you expect in a Westin, good service, clean rooms, and comfortable beds. Room service and the lobby restaurant were of good value and quality. Would gladly stay here again for business or pleasure.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City
Top Contributor
140 reviews 140 reviews
82 hotel reviews
Reviews in 56 cities Reviews in 56 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed November 23, 2011

Fabulous hotel. Bathroom is to die for; room service delicious and speedy; staff courteous; extremely comfortable bed and desk area. My meeting was in the relatively nearby Sheraton, and that hotel is a mess, so my colleagues staying at the Sheraton wanted to bunk in with me! I just loved this hotel.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St. Louis, Missouri
Top Contributor
74 reviews 74 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 21, 2011

I can't say high enough praise for the Westin Hotel and their staff for such a memorable honeymoon night. We were quickly checked in and our bags were waiting for us when we arrived at the room. The Westin delivered complimentary champagne and chocolate covered strawberries to our room and when we ordered from room service, the food was to die for. I can't wait to stay at this Westin again as you are truly treated like royalty!!!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Aurora, Il
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 16, 2011

Just returned from a weekend at this hotel with a lot of family members. We were celebrating a wedding in St. Louis and really enjoyed our stay. Service from all parts of the hotel was better than good, everyone working there was so helpful and accomodating. The hotel was beyond clean, bathrooms exceptional, and the food in the restuarant very, very good. I'd stay there again in a minute when I return to St. Louis. I have traveled internationally for some years and i know whereof I speak !

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Saint Louis
#2 Romantic Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#4 Luxury Hotel in Saint Louis
#6 Green Hotel in Saint Louis
#10 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
Official Description (provided by the hotel):
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis

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