After making arrangements for a check in at 4 am, we arrived on time and were told that we had no reservation until the following day. Well we tried to talk to the check in representative (WHO WAS EXTREMELY RUDE) and he just kept putting us off. Telling us that the manager would be in later and getting an attitude with us. After asking him to contact her(we had NOWHERE to go), he refused saying that this was not important and we needed to leave.
After walking around in a supermarket for hours to pass the time, we headed back to the hotel. The hotel representative I made the reservation with contacted me by phone before we made it back to the hotel and apologized. She said she was informed of everything that happened and apologized profusely. Once We arrived she offered to comp us for one day.
My boyfriend was displeased because this was my birthday trip and the man at the check-in desk ruined it. My bf was soooo extremely pissed but managed to keep his composure. He told the hotel manager the dilemma. That must have really grind her gears. I don't know what she said to the rep but within the hour I had an apology from him a refrigerator fully equipped with goodies and our entire stay was comp'd including any meals we wanted form the hotel restaurant.
The rooms very artsy with a large walk-in shower and the hotel itself was very artsy. Great food at the restaurant. BEST BIRTHDAY EVER!! He is the only reason I gave 4* instead of 5*