First off, I'd like to say that this hotel had its charm...like if you were going to visit your grandmother who had collected all sorts of knick-knacks during her travels. The hotel was richly decorated and was fun to walk through. My kids enjoyed doing the scavenger hunt through the hotel. If we were there longer, it would have been fun for them to create their own.
The one thing that left a horrible taste in my mouth was finding that my room was not made up after returning after a day of sightseeing with the kids. Furthermore, the lack of concern from the front desk other than the obligatory "oops, sorry about that" was more reminiscent of a poorly managed budget hotel than one would expect from a specialized boutique hotel.
For a family that is traveling, being able to come back to a room that is freshly made with a turn down service (which they advertise and we did not get) is a simple and important way to end the day and get recharged for the next.
Okay...with that out of the way, some other details.
The clientele of this hotel is a much older crowd...sometines with dogs. I like dogs, but with the obvious shorthandednes of housekeeping, I am a bit wary of the cleanliness of the rooms even more now.
There is underground parking, but if you need above 6.5' clearance, you may not fit. There's a parking lot that you can use instead, but it may be difficult to find a spot if you come at a busy time.
Breakfast was decent. Not as good as most chains, but they did offer fruit, cheese, and turkey for those of you who are trying to stay away from sugary cereals and pastries. The breakfast burritos were pretty dried out from sitting on a hot plate, but my 9-year old loved then anyway.
They had tea and coffee available at all times in the lobby which was nice after a cold day.
We stayed in a double Queen room. The beds had down blankets and were wonderfully comfortable, but they seemed smaller than Queen. They felt more like full-sized. I didn't measure them so I cannot say definitively.
The one word of caution is beware of the bed frame! Each person in our family got hurt by hitting our knees/legs on those danger zones even after watching each other experience that pain. The frame juts out just enough further than the post so that you will inevitably hit it if you're using the posts as reference for how much clearance you have.
The bathroom was arranged a bit oddly. The sink was in the corner next to the toilet and the wall which meant that if you had more than one person in there, it was very awkward. Again, this really applied to folks traveling with families. If it was just me, this would not have been a bother.
Overall, it was a nice hotel that I would recommend to local folks who are not travel-weary with family. In those situations, you need the function of an efficiently run hotel and not the gimmicks. It could have easily been a much better experience, but they fell short.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us at The Cheshire. I was disappointed to hear that your room was not made up and that you received a less than satisfactory response on the matter. Turndown service is typically on request, and I apologize that it was not communicated to you this way. The beds are indeed queens, and we are in the process of getting the frames re- upholstered to help our guests from running into them. We are a unique hotel that offers different and various items that are different from the normal chain hotels. We appreciate your comments from your stay, and we will take those items to improve on moving forward.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.