The good: Very clean, great location, Walking distance to everything we love about the Lafayette Square community. We certainly could have walked away with a very positive experience.
Unfortunately, our final encounter with Innkeeper Stacey negated all the positive experience from the prior evening and overnight. We are frequent weekend victors to St. Louis, and on this trip we were traveling to STL with another couple for dinner at AL's. When we checked in we were advised that breakfast would begin at 9:30am. Over dinner, we decided that breakfast was too late for us; we were facing a 2.5 hour drive home in the morning and had left children with relatives. We were out late, innkeeper Stacey was out for the evening too. We recognize and accept that it was bad etiquette to not find a way to let Stacey know that we would not be staying for breakfast. Early the next morning, at 8:00am, we located Stacey to check out and let her know. Our friends met her first and after delivering the news, were met with an exaggerated eye roll and a snarky comment. Not aware of their experience, I turned our key in and was hit with, "would have been nice to know that last night"...and [after I apologized and tried to explain that it was a late night decision], Stacey said, "Guess I don't have to worry about your peanut allergy?" Seriously, is this the last impression you want your guest to leave with... a tantrum. As I tell my middle school daughter, "it's not what happens to you in life, but how you react to it". PS: Financially, skipping the breakfast was OUR loss.
This was not a $474.40 experience! ($2370.20 per couple / 1 night).
PS: I should know better. As a general rule [see Hotel Impossible on Travel Channel] - if a hotel has more "rules" than highlights in their confirmation, run for the hills, it can certainly be an indication that the owners are not cut out for the hospitality industry.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is unfortunate that you were unable to stay a bit longer and enjoy the breakfast that was thoughtfully prepared according to your special dietary needs. You’re right - an innkeeper should not take it personally when a guest’s sudden change of plans results in wasted food and efforts. I apologize if my response was discourteous. Previously, guests who changed their breakfast plans found a way to let me know by via a note left in the kitchen, or a call or text to my cell phone number that is given to all guests at check-in and posted in every room. You were the first guests ever to tell me your plans had changed while I was in the midst of making your breakfast, which caught me very much by surprise. Perhaps if your middle school daughter were to decline a meal that took you 2 hours to prepare, you might also be a bit flustered and disheartened.
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As for the perceived value of your stay, you reserved our romantic suite with a two-person jetted tub and fireplace for $199 for a single evening. You would be hard pressed to find a B&B or hotel in our city that offers a room with those amenities at a lower price, and most B&Bs will not take a single-night reservation on weekends. Regrettably, your stay was disappointing “Live so that when your children think of fairness, caring, and integrity, they think of you.” -Life’s Little Instruction Book
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.