My husband and I have stayed at the Lumiere Hotel at least 4 times in the past year and have always enjoyed the best experiences there. The staff are friendly and attentive to our every need. My disappointment lies within the casion's promotion where by earning x amount of points- a certificate entitling you to a one night stay- including weekends is issued. Well, we earned one of these certificates probably 4-6 months ago and have never been able to enjoy the benefit of a one night weekend stay due to hotel availability issues. I realized today that our certificate will expire in 5 weeks so I attempted to book a room with it. I was shocked to find that a room will not be available for our enjoyment on any Saturday night for the next 5 weeks. And this isnt the first time that I have attempted to book a room with this offer- we have tried at least 6 times prior to this and was always rejected due to availability.
The reservations desk representative just laughed and stated that the casino has offered 'lots' of these certificates to others and that they cannot accomodate me. When I shared my frustrations concerning the availability of the offer she seemed to be irritated at my wasting her time. Anyone who frequents casino's realizes just how much money that is spent earning the I believe 500 points that it took to "Earn" this certificate. I am quite disgusted with this situation.
- Official Description (provided by the hotel):
- HoteLumiere is a 294 all-suite hotel that is seconds from downtown Saint Louis and the famous Gateway Arch. The hotel is connected to the casino at Lumiere Place via sky bridge, features suites outfitted with two flat panel TVs, iPod® docking stations, refreshment centers and amenities from Wolfgang Puck and Gilchrest & Soames. In addition, all signature pillow-top mattresses are dressed with a plush Italian duvet and 100% Egyptian cotton sheets. ... more less
- Reservation Options:
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- Also Known As:
- Hotelumiere Hotel Saint Louis
- Lumiere Place Hotel