I was excited to stay at this hotel, because the pictures looked so nice online. Well, pictures can be deceiving. I knew this had been an Embassy Suites hotel before, but since I'd never stayed at an Embassy Suites, I had no idea what that meant. Well, if what I got was any indication, I won't be staying at an Embassy Suites any time soon.
First the good:
The lobby of this hotel is very impressive. It's huge, and has couches, comfortable-looking plush chairs with tables, huge TVs (I counted 2), a bar, huge potted trees with pots that are white and lit up, elevators with clear backing, and a sky bridge that leads to the casino.
Our room had two queen beds and a living room with a sleeper sofa. We also had two flat panel TVs, one in the living room and one in the bedroom. There was a little kitchenette and a dining table with two chairs. On the surface everything looked fine.
Now for the bad:
There is a $10 a day fee to self-park, and a $20 a day fee for valet parking. I think that would be fine, but the parking lot is down a hill and across the street. It's hard to get into the parking lot, because the gate doesn't respond when you swipe your room key. You have to sit there wondering if you did it right, or keep swiping it until the gate goes up. The lot is really small, so if you get back too late, there isn't anywhere to park. I asked if we would be able to park in the lot directly across from the hotel, and was told that lot is for the customers of the Four Seasons and gamblers at the Lumiere Casino. I truly hope I was misinformed!
The elevators were extremely slow, and one of the two by the front desk squeaked so loud, I could hear it in my room (we were on the 7th floor)! There were two more elevators on the other side of the lobby, but that was too far to walk with an infant, when there were other elevators closer.
There is smoking in the casino, which means there is smoking in the sky bridge. Walking through the sky bridge was difficult at times, because it smelled so strongly of cigarette smoke. I think I coughed the whole way. When we got into the casino, we had to walk all the way down a long hallway to get to the entrance, even though there was an entrance right by the stairs/elevators leading from the sky bridge. The 4th floor was a magnet for loud people who were either coming from or going to the casino. I sympathized with anyone who had a room on the 4th floor.
Our room was not that great. There was rust on the floor behind the toilet in the bathroom, and the bath tub had mold in the grout. While the counter top had been replaced, it was in direct contrast to the rest of the bathroom, which looked dated and old. My sister saw a giant cockroach in the sink, which made us leery whenever we had to go into the bathroom. The air conditioner in the bedroom didn't work, so the bedroom was hot, but the air worked fine in the living room, which meant it was freezing in there. There were no blankets in the room for the sofa bed, so my sister had to call the front desk our first night and request one. The blanket arrived promptly, but it was very thin, so she had to request 2 more the following day. There were cobwebs in the fire sprinklers and the vents.
Housekeeping was very stingy with the towels. We checked in after 4:00p on a Thursday, so we wanted to shower and attend my grandmother's birthday celebration. Friday we requested more towels, and housekeeping serviced the rooms, but left the used towels. Saturday when we tried to request more towels and give the housekeeper the used towels, she referred us to the front desk. That's a lot of hassle for some towels!
There is a sink and fridge in the room, but no microwave. The fridge is really a mini bar, and we requested the alcohol taken out. We were told the fridge could be locked, but the alcohol could not be removed. We couldn't lock the fridge, because we were traveling with an infant, and needed a way to keep her formula cold. We were told we could use only the top shelf, and the alcohol could not be removed (if you moved the alcohol, even if you didn't drink it, a sensor sent a message to the front desk and you were charged for that bottle or can). The top shelf is not that big, so all we could store was bottles, which meant we couldn't bring anything else into the room that needed refrigeration. With no microwave, we had to resort to warming the bottles in hot water, which wasn't as effective.
The view from our room was of the Mississippi, a closed casino boat and the MLK, Jr bridge. Not very good, so we were disappointed in that. We were hoping to get a room with at least a partial view of the Arch.
We requested pool passes when we checked in (could only request 4), and didn't receive them. When we went to the front desk later to pick them up, we were told that was something we were supposed to get at check-in, and because there was no proof we didn't receive them, we couldn't get any. I guess the fact we didn't have any wasn't proof enough!
Overall the stay was okay. I would definitely stay elsewhere next time. It was convenient having the casino so close for gamblers, but we do really gamble, so we only went once.
The biggest deterrents for us were paying to park, paying for Internet access and the overall state of the room. For as much as the room cost, I figured the parking and Internet would be included and the room would be updated. It's not like there are very many free parking options, nor are there any Internet options (we were told we had to pay whether we plugged in or used wireless access). I'm sure this is the norm for all downtown hotels, but it still feels like a rip off.
- Official Description (provided by the hotel):
- HoteLumiere is a 294 all-suite hotel that is seconds from downtown Saint Louis and the famous Gateway Arch. The hotel is connected to the casino at Lumiere Place via sky bridge, features suites outfitted with two flat panel TVs, iPod® docking stations, refreshment centers and amenities from Wolfgang Puck and Gilchrest & Soames. In addition, all signature pillow-top mattresses are dressed with a plush Italian duvet and 100% Egyptian cotton sheets. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Cheap Tickets, TripOnline SA, Odigeo and Tingo so you can book your HoteLumiere reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotelumiere Hotel Saint Louis
- Lumiere Place Hotel