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“Nice find...” 4 of 5 stars
Review of The Magnolia Hotel

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The Magnolia Hotel
3.5 of 5 Hotel   |   421 North 8th Street, Saint Louis, MO 63101 (Formerly The Roberts Mayfair )   |  
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Special Rate
$119 (USD)
Ranked #22 of 123 Hotels in Saint Louis
Windham, New Hampshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Nice find...”
4 of 5 stars Reviewed 4 days ago NEW via mobile

We flew into STL to attend parents weekend at our sons school in Iowa. As we were flying out on Monday, we decided to stay downtown St. Louis on our last night. We happened upon The a Magnolia and were quite pleasantly surprised. Upon check-in, we were welcomed and greeted by the nicest woman at the desk. She explained all of the amenities within the hotel and invited us to the nightly happy hour offering complimentary Magnolias wine selection and domestic beers. Then she told us about the late night homemade cookies, milk and coffee bar. "Then", she told us about the morning breakfast, also included in our stay.

Our room was very comfortable, (although I wish we were not looking at the air conditioner condenser units on the roof, next door). The bed was comfortable and the linens were nice.

We went to the happy hour and were served by two fun and engaged female bar tenders. They were very conversant, attentive and full of recommendations and comments about local places and entertainment in the area. We agreed upon one of their recommendations, (Broadway Oyster Bar)... And we were very, very happy!!! We wanted casual, good food and live entertainment... Perfect!!!!!

The Magnolia "states" it offers complimentary transportation in their Tesla to local restaurants, shopping, etc. Our disappointment came when we went to the desk and requested a ride to the restaurant as it was 6 degrees outside and the restaurant is a bit too far to walk in those conditions... We were told the car was not available that evening. It was only 7PM... We were definitely set aback, as this condescended our expectation, as per their proud offering on all publications. So, we took a cab $14... Each way...

The next morning, we walked down for breakfast... Again we were disappointed, by a boutique hotel of this caliber.. Cereal, cold muffins, cold bagels, small offering of fruit. If... We wanted a hot breakfast, 2 eggs, nothing else cost $6 And an additional $5+ for bacon, sausage, more for toast, more for potatoes. We decided to go out for breakfast. We called down for the car and again, were told it was not available. We walked to Pickles Deli... (awesome place!!!!!!!!!). Sadly, on our way back, we saw the red Magnolia Tesla driving down the street.

I will stay again, but I will be sure to arrange for alternative transportation and will go to Pickles, again for breakfast.

Did I mention... The lemon white chocolate coconut cookies were the best I have ever had? Yes... They are a must have!!!!!!!!!

Stayed February 2015, traveled as a couple
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111 reviews from our community

Traveler rating
    62
    33
    8
    5
    3
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Norwegian first
  • Russian first
  • Any
English first
Waterloo, Iowa
1 review
4 of 5 stars Reviewed 4 days ago NEW

Rooms and front desk service were excellent. Breakfast was lacking in that there were no eggs, sausage, bacon, etc.. and at this price level it was expected. However, the fresh fruit was a definite plus. The manager's reception every evening is nice, if you're a wine drinker, but no liquor was available and the only beer served was Michelob Ultra.

Room Tip: any standard room will suffice and be enjoyed
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  • Stayed February 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We are three girls who travel for business. We were here from houston and just finished shooting an 8 hr wedding in effingham, IL. We drove back to st.louis for the night to be close to the airport. We booked a room at the magnolia based on the great service and experience we have received at the houston location. Upon arrival we were given a room with 1 King size bed. When we went downstairs to speak with Stuart the night time manager he would not accommodate our request for a room with two beds. Instead he said we would need to pay an additional $70 to be moved to a room with two beds. This was extremely frustrating to us as we were very tired and ready to just get a good nights rest and did not expect to have to pay this amount in additional fees. So after begging and pleading which did not work we paid the additional amount and upgraded the room. We were then given new keys. Once we arrived at the new room we were still in a room with one king size bed. Stuart did meet us in the floor and gave us new keys (again) after realizing this mistake. Unfortunately this entire experience with The Magnolia in St. Louis was not a good one. I would normally recommend this hotel in Houston but because of the confusion and the manager not accommodating our needs this night I will definitely go with another hotel next time. Being that I am a business owner I know that the most important thing is to try and accommodate your clients in every way possible. Lesson learned.

Sincerely,
Three overworked tired girls

Stayed March 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaVPSales, Public Relations Manager at The Magnolia Hotel, responded to this review, 6 days ago
lucie2148

We're so sorry to read this and we'll look into it ASAP. In the meantime, please give our GM a call and we'll make it right.

MAGNOLIA HOTEL ST. LOUIS
421 North 8th Street St. Louis, MO 63101
Call Us 314.436.9000

We're sooo sorry about all this and we appreciate you giving us a try. Again, give us a call and we'll make it right.

Apologies again.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

I'm a Hilton Honors Diamond Member. I never deviate from Hilton branded hotels. In this case, I'm moving my family across the country and needed a dog friendly hotel. The Magnolia Hotel came up and I booked a room with no additional charge for Winston, my yorkiepoo. This boutique type hotel surpassed my expectation. The lobby and bar is elegant, the rooms modern, and the staff is very friendly! For the price and location this absolutely can't be beat. I will seek this branded hotel out in the future.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaVPSales, Public Relations Manager at The Magnolia Hotel, responded to this review, 1 week ago
jeffmjones12

To you, your family and Winston, you've completely made our year! A diamond member giving up points for his dog is not only AWESOME, but we're so honored it was for us. So, tell Winston thank you and we will welcome you back at any of our locations. Looks like you live in Omaha, so hopefully you know we have a Magnolia there. We also have them in Dallas, Denver and Houston.
Thanks again for such a great read. We're going to put this one up on our breakroom!
Safe travels.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed at the Magnolia for 2 nights. It was fantastic! Loved the fun happy hour, the breakfast and the evening cookie bar. The hotel decor was also nice, and the bed was super comfy. We had a one bedroom suite. My only comment would be that it would have been nice if the french doors from the bedroom into the sitting room would have had curtains. It'd be nice to have a little more privacy between the two spaces. Other than that, the room was great. Very big and nicely arranged. All in all, would definitely stay there again! Very convenient to the America's Center (where my daughter's gymnastics meet was).

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaVPSales, Public Relations Manager at The Magnolia Hotel, responded to this review, 1 week ago
Jilliorr

We think you made a mistake in your review and called us fantastic, when you really should have said YOU are fantastic. Because after reading your note, it's what we think of you...

Like the drape idea and we will look into that....

Hope your daughters gymnastic meet went well. Tell her good luck from all of us at the "FANTASTIC" Magnolia.

Come on back soon. To use a gymnastic phrase, "we'll bend over backwards" next time to make sure your next visit is even better than this one was! :)

Safe travels and thanks again.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there alone with a business meeting. While the hotel was cold - especially the first floor - I'll have to compliment them on the beautiful renovation. My room was great (and had plenty of heat).
The food service for the meetings was creative and very good although the meat(s) tended to dry out. Service staff was attentive, friendly and knowledgeable. I'd stay again.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaVPSales, Public Relations Manager at The Magnolia Hotel, responded to this review, 1 week ago
time2unwined

Well, I have to admit, you've reached the top of our charts for reviews. For one, you are from Omaha. We have another Magnolia there in downtown as well. (Be sure to visit that one too). Second, your detail on your visit is terrific. Sorry about the cold in the lobby though, we'll be sure to check on why that's happening. Must be that chilly wind coming off the river.
Thanks also for the note about the staff. While we love the renovation like no other, it's our five-star staff that we care the most about. We'll be sure to share your words.
Travel safe and come visit any of our hotels again soon.
Thanks again. Stay warm in Omaha.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel worked out great. The service was excellent and the rooms were very nice. We especially enjoyed the breakfast and the happy hour. The only negatives would be no microwave or fridge in any of the rooms.

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaVPSales, Public Relations Manager at The Magnolia Hotel, responded to this review, 1 week ago
katlyn M

Spectacular. Really jazzed that you liked the breakfast and drinks. As for the other suggestions, good points and we'll dive into that idea. Hope we see you again very soon. We'll keep the coffee warm and the wine glasses ready.
Safe travels.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Magnolia Hotel

Address: 421 North 8th Street, Saint Louis, MO 63101 (Formerly The Roberts Mayfair )
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #22 of 123 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Magnolia Hotel 3.5*
Number of rooms: 182
Official Description (provided by the hotel):
Named to the National Historic Register, the new St. Louis Magnolia Hotel will reopen in early summer, 2014. Originally built in 1924 as the Mayfair Hotel by Charles Heiss, the hotel has since undergone many changes throughout its history. The hotel holds significant historical firsts including the first female general manager in St. Louis, origination of chocolates on a pillow by the famous actor, Cary Grant. ... more   less 
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Also Known As:
Wyndham Roberts Mayfair
The Mayfair Hotel St Louis
Wyndham Saint Louis
Saint Louis Wyndham

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