We are three girls who travel for business. We were here from houston and just finished shooting an 8 hr wedding in effingham, IL. We drove back to st.louis for the night to be close to the airport. We booked a room at the magnolia based on the great service and experience we have received at the houston location. Upon arrival we were given a room with 1 King size bed. When we went downstairs to speak with Stuart the night time manager he would not accommodate our request for a room with two beds. Instead he said we would need to pay an additional $70 to be moved to a room with two beds. This was extremely frustrating to us as we were very tired and ready to just get a good nights rest and did not expect to have to pay this amount in additional fees. So after begging and pleading which did not work we paid the additional amount and upgraded the room. We were then given new keys. Once we arrived at the new room we were still in a room with one king size bed. Stuart did meet us in the floor and gave us new keys (again) after realizing this mistake. Unfortunately this entire experience with The Magnolia in St. Louis was not a good one. I would normally recommend this hotel in Houston but because of the confusion and the manager not accommodating our needs this night I will definitely go with another hotel next time. Being that I am a business owner I know that the most important thing is to try and accommodate your clients in every way possible. Lesson learned.
Three overworked tired girls
- Official Description (provided by the hotel):
- Named to the National Historic Register, the new St. Louis Magnolia Hotel will reopen in early summer, 2014. Originally built in 1924 as the Mayfair Hotel by Charles Heiss, the hotel has since undergone many changes throughout its history. The hotel holds significant historical firsts including the first female general manager in St. Louis, origination of chocolates on a pillow by the famous actor, Cary Grant. ... more less
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- Also Known As:
- Wyndham Roberts Mayfair
- The Mayfair Hotel St Louis
- Wyndham Saint Louis
- Saint Louis Wyndham