The first thing I noticed upon my excited anticipated arrival was that the website completely overexaggerates the quality and service. Yes, there is free wifi unlike most area hotels it is EXTREMELY slow and very frustrating; I would rather pay extra for speed and function. With the exception of the historic aspects of the interior it looks dirty and well worn. The rooms are very small and "pokey". The coffee shop which was suppose to be open all weekend was only open for a few hours in the morning with one wait person who was constantly running out of change and having to run around the block to get more change with a long line of customers waiting; plus the selection was very limited. The site reported valet service -which there was none- and the hotel does not have their own parking garage but is a shared one with another hotel so when it easily overflows you have to find alternative parking and walk back to the hotel. The bellhop was extremely slow and no one was concerned that their clientele needed assistance. Even the bed was not made right. I had a king bed room that had a king size duvet cover laid on top of a queen size duvet which was placed sideways on the bed making it too short to keep me fully covered when I slept. Plus there was a constant loud rattle in the venting system which repeatedly woke me from my sleep. Horrible experience. Do not be fooled by the fantastic website and photos....very deceiving.

I pulled back the covers of my bed at 10:30 pm to discover a drop of blood on the pillow case. I called the front desk for a clean pillow and they said they would bring one right up. At 11:30 pm I called to see when they were coming and was told the other night clerk left with the housekeeping keys. I asked if they could get me a pillow form another room and she did. The night clerk helping me told me she put notes in the system for my room to be comped. The next morning, I noticed dried urine on the toilet seat, which I also reported. When I checked out the next morning, I told the clerk that I was told my room would be comped. She said that I was accidentally given a dirty room and that it shouldn't have happened and that it was definitely in the computer for my room to be comped. She said the manager, Sharon Bolden, would call me on Monday because they weren't allowed to give refunds. When I didn't hear from Sharon Monday morning, I called the Roberts Mayfair Monday afternoon and every day that week, leaving messages for Sharon Bolden to return my call, which she never did. The person answering the phone said she was in her office. The person answering the phone always said there was no one else I could talk with. Sharon never did return my calls. They did issue me a one cent refund.

I stayed at this hotel for two nights and actually really liked it while I was there. We booked through Expedia and due to some problem they could not find our reservation when we arrived, and it took about 45 minutes to check in, but the staff at the front desk was very apologetic. When we did get to our rooms, they were very nice and spacious. Location is good, very near downtown tourist attractions, though the area is very dead at night.

I did initially give this hotel a very good rating and would have recommended it to others. However, when I checked my credit card statement a few days later, I found two charges from the hotel totalling $200, even though I had paid via Expedia when I booked. I called the hotel and was told this was probably a security deposit charge ($50 per room, per night), which would be refunded in several days. I thought this was bizarre, as most hotels take a credit card authorisation for damage deposits, but do not actually charge this to your card. However, I gave them the benefit of the doubt.

After several days, the charges were still not refunded, so I called the front desk manager, who was sympathetic and said she would call VISA about the transactions. She immediately emailed me to say she was unable to confirm details of transactions on my card with VISA (standard, of course, that they would not discuss my card with her), but that she believed it was an authorisation and I should contact VISA to confirm no charges had been made. VISA confirmed they had, so I emailed back saying so and asking for confirmation of my refund.

Nearly a week and several ignored emails later, I still have not had a response nor had the charges refunded.

I am travelling and should not have to deal with the trouble of chasing the hotel for a refund of money they should never have charged me, nor the hassle of opening a dispute with VISA to get the money back, which is what I will have to do since the hotel has decided to ignore me. It's a shame because the hotel is nice, but I can't recommend that anybody stay in a place where they may have money taken from them!

Checked into hotel and at first sight it was a nice old fashioned hotel right in the heart of downtown St. Louis. We checked in at the front desk and when we arrived at our room we were shocked to see the room hadn't been cleaned from the previous guests. The room was also in rough shape and needed some TLC especially with the paint. We went to the front desk and they quickly gave us a new room which was much nicer than the one we saw. This room was nice and spacious with plenty of room. Only down side with the room is there was no mini fridge. We only stayed one night and when we went to leave by girlfriend had a horrible time checking out. They could not find the reservation and kept asking if she booked with a 3rd party when we actually booked directly with the hotel. Then when they found everything and checked us out they forgot the AAA discount so we had to get that updated. Overall I would say this is a decent hotel with a very good location. If your going to the Arch, Convention Center, or visiting downtown this is a good spot for you. The rooms were ok but service is lacking. Also be in mind if in St. Louis the Metro is an easy way to get around so you can see other options.