I was hesitant to book at The Roberts Mayfair after reading many of the reviews. But it was so close to the America's Center (SUPER close) that I took a chance. I was attending a conference and was walking back and forth between the two places for three days straight.
The lobby: GORGEOUS! If you appreciate historic hotels/architecture then you'll love this place.
When I checked in: I was running very late due to flight problems. The lady at the desk was on the phone. She finished her call and attended to me right away. When I walked into my room I was loving the look until I realized the bed had been slept on, pillows crushed and a drool spot on the covers. The toilet looked like it had been used. The phone did not work (so I could not call the front desk). This was my fear with checking in here.
I went back to the lobby and quietly told the lady the problem with my room. She was appalled and immediately offered to switch me to a different room. I had to get to my meeting - but I came back an hour later to make the switch. The new room was much better - MUCH.
Nice Touch: I do not like to have my room serviced when I stay in a hotel - but it was a very nice touch that they hung new towels and washcloths in a bag on my door. I usually have to ask for them to be brought to the room if I don't have housekeeping clean during the day.
Silly Pleasure: But I enjoyed the curtains being controlled by switches. Especially since I'm short and reaching across furniture to the curtains would have been difficult.
The rest of my stay I only had one other inconvenience. The television stopped working - it wasn't the remote - it was the actual TV. Maintenance had gone home for the day (it was 7pm - that seemed odd to me). I ended up finding the plug for the TV (not an easy task) and unplugging and replugging it. It worked - but then a huge light in the top of the entertainment center came on too - and would not go off - so I disconnected the bulb. Annoying for sure. But I'm resourceful.
Food: I enjoyed the convenience of being able to walk right out the back door of the hotel to a great grocery story (the Culinaria) and a local/organic restaurant (Local Harvest). A fridge in the room would have been a plus - but it didn't matter much since I could just walk a few feet to get my breakfast.
Checkout: If you book through another site and not directly with the hotel - make sure they do not charge your credit card again. I left super early and the guy who was suppose to be at the desk was asleep in the business center. I had to wake him - he apologized profusely for being asleep - but since he was not fully awake he almost charged my card again for my stay.
Room key note: I learned this from a hotel in Orlando - room keys should be kept away from phone and credit cards - it can cause them to malfunction. I have not had problems with my keys since learning this.
All in all: I would stay here again. Simply because it is gorgeous, affordable and conveniently located. It would be nice if the negatives that happened to me did not happen again.
- Also Known As:
- Wyndham Roberts Mayfair
- The Mayfair Hotel St Louis
- Wyndham Saint Louis
- Saint Louis Wyndham
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