Checked into hotel and at first sight it was a nice old fashioned hotel right in the heart of downtown St. Louis. We checked in at the front desk and when we arrived at our room we were shocked to see the room hadn't been cleaned from the previous guests. The room was also in rough shape and needed some TLC especially with the paint. We went to the front desk and they quickly gave us a new room which was much nicer than the one we saw. This room was nice and spacious with plenty of room. Only down side with the room is there was no mini fridge. We only stayed one night and when we went to leave by girlfriend had a horrible time checking out. They could not find the reservation and kept asking if she booked with a 3rd party when we actually booked directly with the hotel. Then when they found everything and checked us out they forgot the AAA discount so we had to get that updated. Overall I would say this is a decent hotel with a very good location. If your going to the Arch, Convention Center, or visiting downtown this is a good spot for you. The rooms were ok but service is lacking. Also be in mind if in St. Louis the Metro is an easy way to get around so you can see other options.

My husband and I spent a weekend in St. Louis to catch a Cardinals game and see the city. The location of the hotel was great - easy walk to the stadium and the arch. Parking was just down the street and not too expensive given downtown location. The service we received was good and friendly at all times. The room was big with a small sitting room and bedroom. Much more homey than a traditional hotel room. The room was recently updated but lacked a professionally finished feel...nothing terrible or reason not to stay though. Just a bit mismatched. Overall we enjoyed our stay and would return if in the area again.

I stayed at the Roberts Mayfair Hotel in June while attending a convention. At first glance, it's a beautiful historical hotel with comfortable rooms. Unfortunately, there was an ongoing problem with the room keys not working. Several of us who were staying there had to keep going down to the front desk to get new ones and sometimes a hotel employee had to personally come up to let me in my room. Once I left the hotel and returned to Kansas City, I realized that 3 of my checks were missing out of the back of my checkbook and $720 was stolen out of my checking account. I immediately called my bank and filed a police report with the St. Louis police. It was obvious that the theft happened at this hotel because my checks were zipped up in my rolling case and locked up in the room. I contacted the General Manager, Peter, and told him what had occurred. I was surprised at his lack of sympathy. Not once did he say he was sorry about the incident. He agreed though that it would be a good idea to document what I told him into an email. I sent that email to him at the end of June and again just a couple of days ago. He has yet to respond to my request or cooperate with the detective in finding out who could be the thief among his staff. One would think that he would want to find out who the thief is. I would stay away from this hotel. But if you decide to stay there, make sure to leave your valuables at home because there is no safe available in the room.

Where to begin...I stayed here for a convention in June 2012. I arrived late on a Monday and was greeted by a friendly front desk worker and 3 of his closest friends, who were hanging out, keeping him company. The room was stuffy, and had a sticky spot on the tile floor, which was taken care of the next day. I'm not sure why the armoire was in the middle of the room and not against the wall. I suffered from a stuffy nose while I was in the room, but not when I was in the convention center. Mold, perhaps? It was 106 outside so the pool would have been great, but it was closed. I tried to use the laundry services, as I was traveling for 10 days, and the gentleman working handed me my dirty clothes and explained that they forgot to send them. Sweet. Overall, very poor experience. Couldn't wait to get out of there.