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“Disappointing...” 1 of 5 stars
Review of Hyatt Regency St. Louis at The Arch

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Hyatt Regency St. Louis at The Arch
4.0 of 5 Hotel   |   315 Chestnut Street, Saint Louis, MO 63102 (Downtown)   |  
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All Inn Package
Ranked #29 of 123 Hotels in Saint Louis
GreenLeadersSilver level
Chicago, Illinois
1 review
“Disappointing...”
1 of 5 stars Reviewed yesterday NEW

This property is rated 4 stars and the bath tub is rusted. The hotel doesn't offer queen beds so the 4 of us are sharing 2 double beds and we paid additional for a rollaway. The furniture is chipped and the tub had to be cleaned again. They didn't have a wastebasket in the room but did supply one when we made the request. The property doesn't even have a swimming pool. Though we got the room cheap using Priceline, if these are the types of rooms they offer through Priceline then they should stop. They are ruining their reputation.

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  • Stayed December 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,615 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
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English first
Raleigh, North Carolina
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel was very nice. I was upgraded to the top floor with a view of the Arch and river. This hotel is the closest to the Arch that you can stay. It is within walking distance of the Arch, football and baseball stadiums. The hockey arena is within one stop of the metro from the hotel. There is a good pub style restaurant in the lobby.

The metro train will take you from the airport to within 4 blocks (8th and Pine streets) of the hotel (at 4th and Pine streets). It is a minimal cost. You can get an all day metro pass which is good for the train and buses. They run more frequently on weekdays than on the weekends.

St. Louis is known for a dessert called "gooey butter cake". It is excellent. The restaurant in the lobby has it.

Room Tip: Ask for a room with the view of the Arch.
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  • Stayed December 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

this is a really nice hotel in a great location. we walked down the riverfront to watch the fireworks. can walk anywhere from here. great rooms. good staff. would stay here again. this is a nice hotel to stay downtown.

Stayed July 2014, traveled with family
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Raleigh, North Carolina
Top Contributor
97 reviews 97 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is right downtown along the main street toward the Arch (hence the name !). I had a corner room with a great view of the Arch and the river. It was a little loud due to the road traffic noise, but it wasn't unbearable. The area by the arch is under construction and a new park and access area is being built. When it is completed, you'll be able to walk from the hotel to the Arch directly. I many have to come back! The staff was friendly and accommodating and the service was very good. I recommend the Hyatt if your travels take you to downtown St. Louis.

Room Tip: Get a corner room with a view of the arch!
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Saint Peters, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff went out of their way to make us feel welcome and at home. Was their on a recent weekend to meet family. Having traveled extensively in the past twi months, I really wasn't looking forward to another hotel stay. However, I was taken aback after the weekend at this location. The staff made us feel that actually enjoy their job!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Alpharetta, Georgia
Top Contributor
186 reviews 186 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

And, you certainly couldn't get closer to the Arch! Most of the rooms have some kind of Arch view.
We were very happy with our room. I love that it's a stand up shower and not a shower in a tub. Preferred.
Bed was comfortable. I'd say the only thing that stopped me giving an Excellent was the carpets in the hallways always seemed to need a vacuum - in fact halls could be renovated.
Loved that there was a Ruth Chris Steakhouse in the Lobby, especially that Mon- Fri Happy Hour from 4-6.30pm includes some great bites and discounted drinks. It's a really nice bar to sit at.
There's also a Starbucks in the Lobby. What else could you need?

Stayed December 2014, traveled on business
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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

We've stayed here a few times in the last 2 months, thank, in part, to Hotwire. We've had superb service from the time we pulled up, thru check-in and check-out, and picking our car up from valet. The rooms are very nice - excellent beds! The Arch-view rooms provide a beautiful view any time of day. The Red bar has some very good signature drinks. Ruth's Chris Steakhouse is very good, but up there on the $$$$ side. Great to walk into Starbuck's without going outside, too! We will definitely stay here again and again! Oh, the @HyattConcierge on Twitter makes sure your stay is good, too!

Room Tip: Ask for the Arch View rooms when you check in!
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this review, yesterday
Greg H,

Thank you for taking the time to provide your fantastic 5-Star Review of your recent stay with us. We thoroughly enjoyed having you as our guest! Please come back and stay with us soon!

Warm Regards,

Caitlin Finnegan
Front Office Manager
Caitlin.finnegan@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency St. Louis at The Arch

Address: 315 Chestnut Street, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Saint Louis
#9 Luxury Hotel in Saint Louis
#18 Romantic Hotel in Saint Louis
#19 Family Hotel in Saint Louis
#25 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Number of rooms: 910
Official Description (provided by the hotel):
St. Louis Riverfront Hotel Experience uncompromising hospitality in a prime setting at Hyatt Regency St. Louis at The Arch. Steps from the famous Arch, our exemplary St. Louis hotel blends world-class service with an unparalleled location. With easy access to all of the city’s sights, our downtown hotel in St. Louis is an outstanding choice for every visitor. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations. Take in a game at a nearby stadium, catch a Broadway-style show, tempt Lady Luck at a casino, or simply relax in our inviting accommodations. Discover "The Hyatt Touch" at our welcoming St. Louis Missouri hotel. ... more   less 
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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