The good- perfect city location; wonderful classic public areas; wonderful, friendly, helpful staff; Ruth's Chris Restaurant on premisis. The not so good- good, comfortable rooms that are poorly kept and not well maintained. On a recent business trip visit, the bathroom was nowhere near spotless [a usual sure thing for Hyatts]; the tub had a very large, unrepaired chip that was badly rusting and should have been fixed by any caring management. The room itself was nice but out of the way areas such as corners, under end tables and under the desk area had not seen a vacuum cleaner in some time. Hyatt needs to shape up the rooms and the housekeeping staff at this location. This is a shame because this is a great property.