Poor experience overall. Our entire floor was dirty, the hallway clearly had not been swept in several days. Our room was very small. One concierge was friendly, the next was rude, you never knew which you would get. The parking jockeys were were very high pressure to valet, which is your only option to park on location. The alternative was to self park, two blocks away in a nasty garage, our SUV was scratched. It felt unsafe at night. And there is still a misc. $50.00 charge pending on out credit card, who know's if they'll try to push that through. No pool, our daughter was very disappointed. Absolutely NOT family friendly. Go across the street to the Drury, a much better hotel at a lower price. Highly disappointed.