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Hyatt Regency St. Louis at The Arch: Traveler Reviews

4.0 of 5
315 Chestnut Street, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Hyatt Regency St. Louis at The Arch
Ranked #17 of 119 hotels in Saint Louis
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1,017 reviews from our community

Traveler rating
    456
    336
    132
    60
    33
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Families
224
 
Couples
301
 
Solo
65
 
Business
277
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Top Contributor
125 reviews 125 reviews
10 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
“Pretty nice hotel, get ready to pay for parking”
4 of 5 stars Reviewed February 16, 2013 via mobile

We had a very enjoyable stay overall, there was bubble gum stuck to the window sill, and no trash bags in the bathroom or main living area trash cans. The parking options have changed. There is no more self parking at the hotel. It is all valet parking now, which of course is almost 27 dollars. The self parking is a city block away, which is no good at all during the winter or bad weather. We found that the Brewhouse bar and grill located inside the hotel is very good for an after hours snack. Overall not too bad

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 25 more reviews by Dovernj for Saint Louis
Ask Dovernj about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for the 4-Star review Dovernj! Our housekeeping management team is addressing the concerns with your room cleanliness. I would also recommend visiting our Red restaurant or Ruth's Chris steakhouse the next time you visit. I hope that we get to see you again once the weather warms up!

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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Rochester, New Hampshire
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“25 STARS! 5 for each day!”
5 of 5 stars Reviewed February 15, 2013

Such a wonderful weekend in St. Louis for a private concert by PAUL BYROM! Our stay at Hyatt Regency made it perfect! Staff went out of their way to accommodate us, & made us feel welcome. Everyone from the managers to desk clerks to wait persons to concierge was super! Andrea, the concierge who helped us before Mardi Gras Parade, was very knowledgeable and so nice! Room rates were reasonable, lobby, restaurants inviting. When Internet went down in hotel, (perhaps comic book convention??) my friend was even allowed to use desk's computer.

Room Tip: Our room was quiet & had great view of the arch. Request front side of building if possible.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LadyRoseCTFan about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
LadyRoseCTFan thank you so much for the enthusiastic review! It was a very busy weekend for us with Mardi-Gras and it’s great to hear we were able to provide an exceptional stay for you. Please contact me directly the next time you book our hotel!

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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1 review
“Ridiculous they don't have wifi! They also have TV locked so you can't watch your own content through a DVD, bluray, or compute”
1 of 5 stars Reviewed February 14, 2013 via mobile

Ridiculous they don't have wifi! They also have TV locked so you can't watch your own content through a DVD, bluray, or computer!

I'd rather stay at a cheaper hotel that has free wifi and let's you control what you watch! If they are going to limit you so much they should reopen the pool.

Bored in the room right now.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kerkins29 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for your feedback Kerkins29. I apologize that Wi-Fi was unavailable for the night you stayed with us. We had a momentary lapse of service, however were able to get our internet back online within 24 hours. If you do want to attach a DVD, game system or computer to your TV, our engineering team is able to assist. I hope you will visit us again in the future.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branchport, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Great stay and great customer service”
4 of 5 stars Reviewed February 13, 2013

I stayed at this hotel through Priceline and this has to be one of the best bargains out there, even if you get valet parking(28.00). The customer service is unparalleled. and everyone provided it. The bar provided excellent food which is good because there wasn't a lot of choices near the hotel. And you have to pay for Internet access(boo) But the location is literally across the street from the Arch and its park. My room had a great view of the river. The room exuded luxury and comfort. I highly recommend this hotel!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask oldgoat1 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you oldgoat1 for the 4-Star review and recognition of our service! I wanted to make sure you were aware that self-parking is available at the Mansion house garage located adjacent to the hotel at the rate of $3 per night on the weekend and $8 per night on the weekday. Please let me know if you return to the hotel so that I can personally assist you.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, IL
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice facilities, great location”
5 of 5 stars Reviewed February 12, 2013

We've stayed at this hotel a couple of times now. The rooms are comfortable. The amenities (bar/restaurant, ball rooms, lobby restaurant) are all first class. All the employees with whom we had contact were pleasant and helpful.

Room Tip: The rooms that are west-facing give a nice view of downtown but I'm sure the east-facing rooms a...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by FWConch for Saint Louis
Ask FWConch about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for the 5-Star review FWConch! I greatly appreciated your recognition of our staff. We look forward to having you visit us again.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency St. Louis at The Arch

Also Known As:
Hyatt Regency St. Louis At The Arch Hotel
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Adams Mark Hotel St Louis
Saint Louis Hyatt
Hyatt Saint Louis
Address: 315 Chestnut Street, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in Saint Louis
#7 Romantic Hotels in Saint Louis
#20 Family Hotels in Saint Louis
#26 Business Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
St. Louis Riverfront Hotel Experience uncompromising hospitality in a prime setting at Hyatt Regency St. Louis at The Arch. Steps from the famous Arch, our exemplary St. Louis hotel blends world-class service with an unparalleled location. With easy access to all of the city’s sights, our downtown hotel in St. Louis is an outstanding choice for every visitor. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations. Take in a game at a nearby stadium, catch a Broadway-style show, tempt Lady Luck at a casino, or simply relax in our inviting accommodations. Discover "The Hyatt Touch" at our welcoming St. Louis Missouri hotel. ... more   less 
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Hyatt Regency St. Louis at The Arch
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