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Hyatt Regency St. Louis at The Arch: Traveler Reviews

4.0 of 5
315 Chestnut Street, Saint Louis, MO 63102 (Downtown)
Hotel amenities
Hyatt Regency St. Louis at The Arch
Ranked #17 of 119 hotels in Saint Louis
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1,014 reviews from our community

Traveler rating
    456
    335
    131
    59
    33
See reviews for
Families
224
 
Couples
301
 
Solo
65
 
Business
275
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“Ridiculous they don't have wifi! They also have TV locked so you can't watch your own content through a DVD, bluray, or compute”
1 of 5 stars Reviewed February 14, 2013 via mobile

Ridiculous they don't have wifi! They also have TV locked so you can't watch your own content through a DVD, bluray, or computer!

I'd rather stay at a cheaper hotel that has free wifi and let's you control what you watch! If they are going to limit you so much they should reopen the pool.

Bored in the room right now.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kerkins29 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for your feedback Kerkins29. I apologize that Wi-Fi was unavailable for the night you stayed with us. We had a momentary lapse of service, however were able to get our internet back online within 24 hours. If you do want to attach a DVD, game system or computer to your TV, our engineering team is able to assist. I hope you will visit us again in the future.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branchport, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Great stay and great customer service”
4 of 5 stars Reviewed February 13, 2013

I stayed at this hotel through Priceline and this has to be one of the best bargains out there, even if you get valet parking(28.00). The customer service is unparalleled. and everyone provided it. The bar provided excellent food which is good because there wasn't a lot of choices near the hotel. And you have to pay for Internet access(boo) But the location is literally across the street from the Arch and its park. My room had a great view of the river. The room exuded luxury and comfort. I highly recommend this hotel!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask oldgoat1 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you oldgoat1 for the 4-Star review and recognition of our service! I wanted to make sure you were aware that self-parking is available at the Mansion house garage located adjacent to the hotel at the rate of $3 per night on the weekend and $8 per night on the weekday. Please let me know if you return to the hotel so that I can personally assist you.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, IL
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice facilities, great location”
5 of 5 stars Reviewed February 12, 2013

We've stayed at this hotel a couple of times now. The rooms are comfortable. The amenities (bar/restaurant, ball rooms, lobby restaurant) are all first class. All the employees with whom we had contact were pleasant and helpful.

Room Tip: The rooms that are west-facing give a nice view of downtown but I'm sure the east-facing rooms a...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by FWConch for Saint Louis
Ask FWConch about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for the 5-Star review FWConch! I greatly appreciated your recognition of our staff. We look forward to having you visit us again.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Overpriced Room Service”
1 of 5 stars Reviewed February 12, 2013 via mobile

Their room service is way over priced. Was over charged on menu items and it was like pulling teeth to get them to adjust it. I also was disappointed in the fact that my yogurt was HOT! This was not even addressed by management upon my complaint. Do not order their room service, not worth it

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Stac97 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 22, 2013
Thank you for your feedback Stac97. I apologize for the poor quality of your room service order. I will make sure your comments are shared with our culinary team. Please contact me directly if you have any further questions or concerns.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quincy, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Weekend getaway”
5 of 5 stars Reviewed February 11, 2013

Stayed here for 1 weekend night with wife. Location is great. We had stayed at this location years ago when it was the Adams Mark. The renovations that Hyatt has done are great. We stayed in a junior suitewhich was very spacious. The bed was wonderful. Our package included breakfast buffet which had a nice array to choose from. Only down side is the parking, valet is $$$ and self parking is not very handy. Will definitely stay here again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by tbilt69 for Saint Louis
Ask tbilt69 about Hyatt Regency St. Louis at The Arch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review
February 12, 2013
Thank you for the 5-Star review tbilt69! When you do come back to visit us again, please make sure to check out our new Red restaurant dinner menu. The restaurant provides a great ambiance in the evening and can be a nice way to start a getaway weekend. Please let me know if there is anything I can personally do to assist you on your return visit!

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency St. Louis at The Arch

Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Hyatt Regency St. Louis At The Arch Hotel
Adams Mark Hotel
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Adams Mark Hotel St Louis
Saint Louis Hyatt
Hyatt Saint Louis
Address: 315 Chestnut Street, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in Saint Louis
#7 Romantic Hotels in Saint Louis
#20 Family Hotels in Saint Louis
#26 Business Hotels in Saint Louis
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
St. Louis Riverfront Hotel Experience uncompromising hospitality in a prime setting at Hyatt Regency St. Louis at The Arch. Steps from the famous Arch, our exemplary St. Louis hotel blends world-class service with an unparalleled location. With easy access to all of the city’s sights, our downtown hotel in St. Louis is an outstanding choice for every visitor. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations. Take in a game at a nearby stadium, catch a Broadway-style show, tempt Lady Luck at a casino, or simply relax in our inviting accommodations. Discover "The Hyatt Touch" at our welcoming St. Louis Missouri hotel. ... more   less 
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Hyatt Regency St. Louis at The Arch
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