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“great location but poor housekeeping” 4 of 5 stars
Review of Hyatt Regency St. Louis at The Arch

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Hyatt Regency St. Louis at The Arch
4.0 of 5 Hotel   |   315 Chestnut Street, Saint Louis, MO 63102 (Downtown)   |  
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All Inn Package
Ranked #26 of 124 hotels in Saint Louis
Fullerton, CA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“great location but poor housekeeping”
4 of 5 stars Reviewed November 28, 2012

The location is excellent, since we went there for the arch. I don’t think you can find a hotel closer to the arch than this one.
The lady working at the front desk when we checked in, Bessie, was very helpful. She upgraded us to a room on the 18th floor when I requested a room with a view of the arch. But our room still looked nothing like those on Hyatt Regency’s website.
Don’t think their housekeeping did a good job. I found hair on my hand towel. The hair dryer was also very dusty.

We will stay there again next time since no hotel has a better location and view but pay more for a better room. Hope it will be cleaner.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, December 2, 2012
Thank you for the 4-Star review cynthiacheng! We will retrain our Housekeeping team on re-checking all towels that are placed in our rooms as well as checking the dryer for dust. I appreciated your recognition of Bessie and her efforts; I will make sure your feedback is shared with our Front Office team. Please let me know if you plan on returning so we can make sure to do a better job with your room on your next visit!

Kim Halbrehder – Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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English first
Chicago, IL
Top Contributor
111 reviews 111 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 26, 2012

I have been here couple times and it is bang opposite to the arch. If you use economy parking which is at the mansion house around the block, you only pay $8/day as against $ 26 valet parking. We booked via priceline and hence it wasn't a bad deal. However the housekeeping was terrible. They cleaned zilch.
Breakfast buffet is $15 and change... you might be better of to to go to Hardees which is a block away.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, December 2, 2012
Thank you for the 4-Star review and parking recommendation Karjanmed! I will share your concerns regarding room cleanliness with our Executive Housekeeper. Please contact me directly if there is anything I can do to personally assist you.

Kim Halbrehder – Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 26, 2012 via mobile

Nice hotel very convenient to downtown. Quick and easy check in. The only complaint is housekeeping did not clean the room during our two night stay. Not a big deal. Starbucks in the lobby as well as a great bar and grille. We even had a view of the arch from our room. Would stay here again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, December 2, 2012
Thank you for the 5-Star review and kmwek! I will share your comments regarding missed housekeeping service with our housekeeping team. Thank you for acknowledging our in house Starbucks and awesome Brewhouse restaurant! We look forward to having you visit us again.

Kim Halbrehder – Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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Moscow, Russia
Top Contributor
67 reviews 67 reviews
58 hotel reviews
Reviews in 55 cities Reviews in 55 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 25, 2012

My wife and I stayed at this hotel for one night as tourists. The location is awesome: its in the downtown centre 2 minutes on foot from the Arch and 5-7 minutes from the Amtrak station by cab. We were easily checked in 30 minutes before the official check-in time. It turned out that the Internet actually is free. The room was spacious and clean.The most incredible thing is the value for money: if you can find 4-stars hotel for only 100 USD with taxes for two person with breakfast and complimentary Internet in the heart of the city, please let me know. No doubts I'll stay there. Despite it was some kind of a school league american football game the weekend we stayed and the hotel was overcrowded with small participants, fans, supporters and their parents the staff was very pleasant and rather quick with their regular duties. We were staying in a queue for breakfast, but it was moving so rapid, so I take it as a well done professional work of waiters and hostesses. I wish I could put an excellent mark, but we were expecting to have bathrobes in our room and there were none. Moreover the call to room service department gave us nothing, no one even picked up the phone and we weren't called back. In any case I consider this visit as an excellent experience. I can definitely recommend this hotel as a place to stay in Saint Louis.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, November 26, 2012
Thank you for the 4-Star review Begemoth! Over this Holiday weekend we were offering free internet to all of our guests. We are currently charging at $9.95 for standard internet and $14.95 for premium speed internet. Please let me know if your travels bring you back to St. Louis. I would love to personally assist you.

Kim Halbrehder - Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 25, 2012

I stay at the Hyatt Regency at the Arch several times per year for work. The hotel is located in a great area - walking distance to see a Cardinals or Rams game. It's quite literally across the street from the Arch and the old courthouse. The views of the Arch and river cannot be missed. You're also near a lot o restaurants and the Lumiere Casino has a shuttle that will pick you up and drop you off (should you want to gamble a bit). As a business traveler, some of the rooms have a small desk which is not ideal to work in, however for those traveling on holiday, that should not be an issue. Also, the hotel staff is very friendly and there's a Starbucks in the hotel. Definitely consider this hotel for your next trip.

Room Tip: Ask for an odd numbered room above the 30's (like 1235 - 12th floor, 35th room). That will get...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, November 26, 2012
Thank you for the 4-Star review and recommendations to other guests ChcgoMichael! As a loyal Hyatt St. Louis guest I would recommend you sign up for our Gold Passport rewards program to earn points for free stays and other perks as you gain membership levels. Please let me know if there is anything I can personally do to assist you.

Kim Halbrehder - Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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Ft. Worth, TX
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 24, 2012

We stayed two nights at the downtown Hyatt Regency on our Thanksgiving trip through the mid-west. Because it was a holiday week, my husband (the planner) bid on the room through a bargain site and came away with a ridiculously low rate (less than fifty dollars/night). We ended up with a beautiful, well-appointed and updated room overlooking the Old Courthouse.

We couldn't think of one thing to complain about: the bellmen were polite, helpful, and efficient -- a great way to introduce us to the hotel; the beds were really comfortable (pillow top) with soft linens; the room was large and the modern decor was pleasing to the eye; we also appreciated one sink in the outer bath area and one in the tub area, as well as the large shower head; we made use of the small refrigerator in the room and were pleased with the "smart" thermostat (wall, not window). Above all, everything was clean. Really clean.

Although this hotel is too big to serve breakfast, there is a Starbuck's in one part of the building and a couple of restaurants, as well. In addition, there is room service. Self-parking is $8/day and valet parking is $26/day; if you don't like navigating in downtown traffic, the extra fee may be worth it.

We have nothing but good memories from our stay and think it was one of our all-time best values.

Room Tip: An upper floor will give you great views --- ask for a room with a view of the Arch.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, November 26, 2012
Thank you for the 5-Star review Linda G! I appreciate your recognition of our Bellman and the tip on parking. We have recently switched a portion of our hotel to a new pillow top mattress and are excited to have our new pillow top mattress in every room by early 2013. I hope that we can continue to provide memorable moments for you and any friends or family you have that may visit us again in the future.

Kim Halbrehder - Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We stayed at this hotel during our trip to St. Louis. The lobby was beautiful. The hotel staff was very friendly and helpful. The hotel was walking distance from the arch and the stadiums. The hotel offers a breakfast buffet for $15. There is also a great bar/restaurant attached to the hotel called the St. Louis Brew House which is open until midnight. The food there was delicious! Thank goodness for this restaurant because the city of St. Louis shuts down on Sundays and there would have been no where else to eat!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, November 26, 2012
Thank you for the 5-Star review TheTravelingObserver! Our Brew house restaurant is a great place to go on a Sunday evening, providing a variety of food options, draft beers and cocktails. Our staff assists in making sure that any visit to St. Louis is enjoyable. If you do plan on returning, please let me know and I would love to personally assist you.

Kim Halbrehder - Assistant Rooms Executive
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency St. Louis at The Arch

Address: 315 Chestnut Street, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Saint Louis
#17 Romantic Hotel in Saint Louis
#19 Family Hotel in Saint Louis
#24 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Official Description (provided by the hotel):
St. Louis Riverfront Hotel Experience uncompromising hospitality in a prime setting at Hyatt Regency St. Louis at The Arch. Steps from the famous Arch, our exemplary St. Louis hotel blends world-class service with an unparalleled location. With easy access to all of the city’s sights, our downtown hotel in St. Louis is an outstanding choice for every visitor. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations. Take in a game at a nearby stadium, catch a Broadway-style show, tempt Lady Luck at a casino, or simply relax in our inviting accommodations. Discover "The Hyatt Touch" at our welcoming St. Louis Missouri hotel. ... more   less 
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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