My partner and I stayed here whilst driving Route 66 and I would highly recommend this hotel. Staff were friendly, food was excellent, cocktails were amazing, great location right by the Arch. We had a room facing the Arch and Courthouse so view was amazing. We only stayed the one night but I would definitely return

First of all, nicest people I ahve met in a while at any hotel. HAving said that, this hotel sits downtown St.Louis and is surrounded by some of the most traffice nosiue I ahve ever expereinced. WHen everyon says try to get a room on a higher floor, do it. As far as the view of the arch , be careful because the conference center and rooms is located right beside a 4 or 6 lane highway! OMG, the noise is jsut to much!

When I arrived there were roaches in my bathtub, but that did not upset me to much, they ahave been around for millions of years, however I was not offered another room or any compensatiuon what so ever, jsut o we will ahve someone look at it... I am sure the raoches are now auditioning for the next Men in Black movie!

I have stayed at Hyatt's all over the US, and this was my least favorite, the elevators are to slow and the banquet food was to cold. Walk three blocks up to the Chil Mac and get a great breakfast for under 5 bucks! Go over to Anthony's Bar, beside the famous Tony's restaurant and ask Joe the bar tender for his recommendation for a meal that night, drink and dinner under 30 bucks!

Again, loved the people at the Arch but they should have been a little nicer to me... o by the way when I checked in I asked for a room away from traffic and the young lady said no problem! She stuck me witht the roaches in a room facing city traffic... I just did not have the heart to argue after my long flight... my bad!

This was perfect for our mini vacation to St. Louis! The view from our hotel room was BEAUTIFUL!! Price was pretty great! Bed super comfortable! Only bad thing was that the tv couldn't turn off. The remote and button didn't work.

This location offers a very comfortable room and great location in St. Louis. The in-house restaurant "Red" has a small variety of options but the food was very good. The beds are comfy and the view from our room was amazing. The rooms and common areas were very clean and well-maintained. However, staff are not as professional as one would expect from Hyatt:

1. The valet staff are very rude and obnoxious. They do not wish to assist in any way and basically want to stand around doing nothing while you figure out what you need to do. The exception to this was Joseph who assisted us following check-out. Out of probably 10 valet staff, he is honestly the only one who was courteous and helpful.

2. India at the Front Desk is a force to be reckoned with. I had called a bellman at 10:45am to assist with luggage for check-out. At 11:25am she phoned my room to say "you will be out of that room by Noon or I will charge you for an extra night." When I told her that I had been waiting for a bellman for almost an hour, her response, which was agressive and loud, was, "either way be out of there by Noon." I proceeded down to the Front Desk and handled the situation in the most cordial way possible. She remained rude and very curt advising me that I should have called for a bellman earlier than I did. I never expected it to take an hour for a bellman to arrive. The Front Desk Manager on duty was equally as rude and obnoxious telling me, "we are sold out for the night and you need to make arrangements to be out of the room by Noon." This was ridiculous since a) I had not requested a late check-out and 2) I was waiting on their staff to remove luggage which is what they are paid to do.

I have been a Hyatt Gold Passport member since the program since its inception. Having stayed at countless Hyatt Hotels throughout the world, this was by far the worst experience with hotel staff. The accomodations themselves are A+++ and genuine Hyatt. The staff at this location easily receive an F- and management should consider retraining in customer service and proper personalities during their work hours. I will not return to this location. We ended up moving to the Hilton and was very impressed with the staff and hotel. A far better environment.