Our party reserved a smoking room by phone the day of arrival. We were quoted the AAA rate of $89. Upon check in the clerk went over our reservation and said "you have reserved a non- smoking room at this rate". I told him we made it very plain that we requested smoking. He then informs us that it will be an additional $30.
We were exhausted and decided to just pay it. Still not a bad rate for a downtown Hyatt.
We were disappointed in our room. The bathroom was not clean. The tables in the room had glass tops with crusted food under the glass. The room was fairly small.
On the up side, most of the staff was very nice and accommodating,we requested a fan and it was brought up right away, we had a partial nice view of the Arch and river, and there is a Starbucks in the lobby.
Pretty sure I would not stay here again.
- Also Known As:
- Hyatt Regency St. Louis At The Arch Hotel Saint Louis
- Hyatt Regency St. Louis At The Arch Hotel
- Adams Mark Hotel
- Adams Mark Hotel St Louis Missouri
- Hyatt Regency Saint Louis
- Adams Mark Hotel St Louis
- Saint Louis Hyatt
- Hyatt Saint Louis
- Official Description (provided by the hotel):
- St. Louis Riverfront Hotel Experience uncompromising hospitality in a prime setting at Hyatt Regency St. Louis at The Arch. Steps from the famous Arch, our exemplary St. Louis hotel blends world-class service with an unparalleled location. With easy access to all of the city’s sights, our downtown hotel in St. Louis is an outstanding choice for every visitor. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations. Take in a game at a nearby stadium, catch a Broadway-style show, tempt Lady Luck at a casino, or simply relax in our inviting accommodations. Discover "The Hyatt Touch" at our welcoming St. Louis Missouri hotel. ... more less
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