Our party reserved a smoking room by phone the day of arrival. We were quoted the AAA rate of $89. Upon check in the clerk went over our reservation and said "you have reserved a non- smoking room at this rate". I told him we made it very plain that we requested smoking. He then informs us that it will be an additional $30.
We were exhausted and decided to just pay it. Still not a bad rate for a downtown Hyatt.
We were disappointed in our room. The bathroom was not clean. The tables in the room had glass tops with crusted food under the glass. The room was fairly small.
On the up side, most of the staff was very nice and accommodating,we requested a fan and it was brought up right away, we had a partial nice view of the Arch and river, and there is a Starbucks in the lobby.
Pretty sure I would not stay here again.
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