This location offers a very comfortable room and great location in St. Louis. The in-house restaurant "Red" has a small variety of options but the food was very good. The beds are comfy and the view from our room was amazing. The rooms and common areas were very clean and well-maintained. However, staff are not as professional as one would expect from Hyatt:

1. The valet staff are very rude and obnoxious. They do not wish to assist in any way and basically want to stand around doing nothing while you figure out what you need to do. The exception to this was Joseph who assisted us following check-out. Out of probably 10 valet staff, he is honestly the only one who was courteous and helpful.

2. India at the Front Desk is a force to be reckoned with. I had called a bellman at 10:45am to assist with luggage for check-out. At 11:25am she phoned my room to say "you will be out of that room by Noon or I will charge you for an extra night." When I told her that I had been waiting for a bellman for almost an hour, her response, which was agressive and loud, was, "either way be out of there by Noon." I proceeded down to the Front Desk and handled the situation in the most cordial way possible. She remained rude and very curt advising me that I should have called for a bellman earlier than I did. I never expected it to take an hour for a bellman to arrive. The Front Desk Manager on duty was equally as rude and obnoxious telling me, "we are sold out for the night and you need to make arrangements to be out of the room by Noon." This was ridiculous since a) I had not requested a late check-out and 2) I was waiting on their staff to remove luggage which is what they are paid to do.

I have been a Hyatt Gold Passport member since the program since its inception. Having stayed at countless Hyatt Hotels throughout the world, this was by far the worst experience with hotel staff. The accomodations themselves are A+++ and genuine Hyatt. The staff at this location easily receive an F- and management should consider retraining in customer service and proper personalities during their work hours. I will not return to this location. We ended up moving to the Hilton and was very impressed with the staff and hotel. A far better environment.

Stayed on 11/14 on a rate that included free internet and breakfast buffet, still less than $110. The breakfast buffet is like no other, an omelet station, hot and cold foods, fruits and cheeses and smoothies. Room comfy and access to major highways and STL stadiums is excellent.

My friend calls the Hyatt Regency St. Louis at the Arch her go-to hotel for STL accommodations, so I was eager to stay there. I have to admit the view of the arch is nice; seems like I can reach out and touch the it. The Ruth’s Chris restaurant on the first floor was delicious with great Happy Hour deals at the bar, inviting atmosphere and friendly customers.

My room was nothing spectacular – small in size, but comfortable for two. Flat screen television, small desk area and cozy chair with reading lamp. The bathroom has tile flooring, granite counters, nice fixtures and hardware. Room sizes do vary greatly at this hotel.
The hotel offers Wi-Fi for a fee, but it is free in the lobby, restaurant, bar and lounge areas on the main floor. Check-in and checkout were both smooth and uneventful.

Guest services employees were efficient and friendly. While surfing the internet on my netbook, I overheard one of the representatives attempting to assist a very hungry guest at around two in the morning. She was quite patient as he/she asked a number of seemingly mundane questions via telephone. Eventually she called a cab for the guest. When the cab notified the desk of the driver’s arrival, she called the guest to notify him/her that the cab was ready for the White Castle run. More back and forth exchanges followed, guest finally came down, woo-hoo, food run.

Overall a nice place with wonderful facilities – workout room, restaurant, bar, et cetera. My stay was comfortable and secure. High five!

I stayed at the Hyatt for a conference so price did not affect me. Overall, the hotel was great and I would recommend it. I had a 16th floor room with a view of the Arch and the old Courthouse. You can walk to the 2nd Street area which is full of bars and places to eat. My only negative comment would be about the room. When I checked, the bathroom had been cleaned but the previous occupents soap was still in the shower and there were other bathroom items that were on the counter that were not part of the hotel freebies. It just got me thinking about the rest of the room and how clean it really was.