The front desk staff were excellent. However with the one exception of the day shift manager. I had some trouble with me tv and room safe. I made mention to this several times but on the last day of my stay, hours before departure, they fixed the issuse with the tv by just replacing the entire tv, but nothing was done about the in-room safe. I spoke with security with regards to this issue and was advised that they were having problems with their computer system, but welcomed me to come downstairs at the front desk and store my valuables in an safe deposit box. I didn't feel too comfortable about this, therefore i decided not to. Once the hotel engineer arrived I explain to him the problem that I have been having with the TV and the room safe. His response to me was, "Ooh boy you truly had an rough stay, have you contacted the front desk about this?" I stated that i had not and his advice to me was to follow up with them. And so i did, and was rudely advised by the front desk manager that i was beyond my check out time and therefore nothing could be done. And if i was staying longer i would usually receive an voucher to order an movie, but since I'm due to check out, nothing can be done. I explained to the manager that my room was suppose to be extended until 4pm due to the Large Herbal Life Convention in town. Her response to me was, my room was not extended beyond the normal check out time but as an courtesy she would waive the half day charge of $80. I was deeply disappointed by her efforts to ensure my stay was as comfortable as much as i spent on 8 rooms, in addition to the 100 plus rooms my company reserved for this large convention. But she also mentioned the voucher for a movie, when i asked her how do i obtain the said voucher, her response was from the hotel engineer. When the engineer intern with the new TV, or replacement TV I should say, I asked him about the voucher. He said that he doesn't have any vouchers and call down to the front desk asking to speak with the manager and ask her why did she tell me to ask him for the voucher. Quickly, her attitude changed. She set to the engineer I waved the half day extended check out fee in lieu of the problems he was having. That would be all that would be done and nothing further. However, when the engineer pass the phone off to me, conveniently have story changed. She says, I gave your credit for the late checkout I didn't offer you the movie voucher beside you can't do anything with it now anyway. this extremely made me very angry and I checked out immediately. I think I made it very clear that we will consider alternate hotel arrangements next year, due to the sloppy response and handeling of a simple issue. On the first night, i did have the opportunity to speak with the second and third shift managers whom were great to work with, however i just encountered challenges after challenges. This hotel was very well aware the a MASSIVE 30TH anniversary Herbalife convention going on this week, thus the entire property was sold out as well as other properties in the immediate area. This hotel make like tick to make parking arrangements for our bus to park at the hotel. Meanwhile, other hotels made arrangements through the City for street parking. Their response was, no one told us you would require bus parking. Ugh.... Really? How do you think 50,000 people traveling from various parts of the WORLD were getting here? Also considering just about every hotels in the area had guest off loading buses directly in front of the hotels by the dozens. This i found that they must first pre pay for parking, and obtain permits from St. Louis City Hall. Apparently, it may be the reason why it wasn't arranged. However, we were subjected to paying $150 for 3 days of parking versus the $42 permit fee. Way to go Hyatt. The rooms.... Here's the good things. The rooms were very nice and spacious, and fresh smelling. Apparently they've invested thousands of dollards on there HVAC (air) system and each room have special filters. Not only that but, from my understanding, they only have 10 smoking rooms in the hotel. They do cost more, but from what i was advised is, you can't even tell its an smoking room. Now that's a plus. The have two popular restaurants on location, and offer an very expensive buffet breakfast. I also encountered an problem there as well, each drinking glass i pulled out of the bin, was EXTREMELY FILTHY. I presented this to the manager and she too was just as disappointed and sent the entire bin back. Many food items were cold, but good. If that makes any sense. But this will be my last time here, for personal reasons. The reasons mentioned above. Although I'm almost positive that not every guest experienced what i did, but when i spend an large amount of money on multiple rooms, i expect exceptional service. And unfortunately Hyatt dropped the ball. With many competitive hotels in the area, im sure I'll.find the service that I've come to expect from an Hotel of this magnitude. I have very high expectations of a hotel like this, and I refuse to be treated the way I was treated again. There's and old saying, for the first time it's a shame on them the second time it shame on you. I am also certain that I managers going to leave a response with reference to my review, and is going to make it seem like everything is okay and that there was just a small bump in the road, they may even ask me to contact them directly to speak more about it, but the bottom line is whatever the review they leave, I will not have the ability to respond back to any reviews this hotel leave via this site. It's just an fyi.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.