This hotel is in a nice location, and the facility itself was wonderful. What has me unwilling to stay there again, or other Hyatt properties if they have the same practices, is that the hotel rate cited on my check in slip from the kiosk, was not what I was ultimately charged. I was charged for an upgrade that nearly doubled my room rate. When I questioned this post-checkout (I had requested and received the bill by email), I was told that since I requested an available upgrade when I made my reservation, and was given the upgrade, I was being charged for it. I asked why the rate wasn't presented with other details provided during checkin, and I was told that they don't publish the rate there, they send a voice-mail to your room, to provide that information. (The slip identified the room number, room type, and the fact that the room key works for both the room and the lounge -- it seems that the only information not presented, was the rate they intended to charge). This seems like the most misleading hidden cost practice I've seen in my travels.
Since I know that these upgrades are frequently given free of charge, I assumed that was the case. I didn't question it, since the rate was clearly printed on my checkin slip.
I'm not sure if fraudulent is the right way to describe their handling, but misleading is likely too kind a choice of words.
I talked with someone at the hotel by phone, and the person refused (on behalf of her manager) to make good on the rate specified on my checkin slip. I intend to make a more formal complaint to the Hyatt organization. Disappointing, considering that everything else about the stay was good to great.