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“Just ok” 3 of 5 stars
Review of Fairfield Inn St. Louis St. Charles

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Fairfield Inn St. Louis St. Charles
2.5 of 5 Hotel   |   801 Veterans Memorial Parkway, Saint Charles, MO 63303   |  
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Ranked #8 of 20 Hotels in Saint Charles
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 28 cities Reviews in 28 cities
5 helpful votes 5 helpful votes
“Just ok”
3 of 5 stars Reviewed August 6, 2014

We stayed for 5 nights, and changed rooms midway through. Friendly staff. Decor is nice, breakfast was typical. First room had musty odor. Second room was a little better, but bathroom ceiling was stained. If we come back to this area, we would choose a different hotel.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, August 7, 2014
dsherley,

Thank you for taking the time to provide us feedback about your recent stay. I am sorry that you did not have a great experience at our hotel. I will be sure to share your comments with our housekeeping and maintenance departments so that we can address the problems you encountered in your room. If you are back in the area again we would appreciate a second chance to earn your business.
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65 reviews from our community

Traveler rating
    16
    28
    14
    4
    3
See reviews for
24
10
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Macomb, Illinois
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 21, 2014

Fun retro look with modern furniture and lighting in lobby, hallways and room. Our room was king size - plenty of space, nice bathroom with separate sink area from tub/toilet room. Comfy bed and pillows. Front staff very nice, helpful. My first stay at a Fairfield Inn, and I was very impressed. Right next to a Cracker Barrell - other restaurants, gas stations, shopping close by. Easy access to anything. Oh, and nice indoor pool (not huge, but big enough). There was a patio outside so you could enjoy that without the noise and chlorine of the pool. No hot tub. Very nice exercise room. Public computer available in lobby. Very nice hot breakfast (waffles, sausage, eggs, oatmeal) along with cereals, muffins, juice, coffee, etc. and eating area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, July 28, 2014
GreenBean1000,

Thank you very much for your online review. We are happy that you like our new renovations here at the Fairfield Inn St. Charles. We have added some extras to our breakfast buffet and our guests really enjoy it. We are glad you did too! Thanks for staying with us and we hope to see you again soon.
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Conway, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

Convenient to I-70. Getting off and on was easy access. Clean and comfortable. Within walking distance to eating places. Nice desk area. Jonathan, the desk clerk, was very helpful and courteous. The only reason I didn't give it a five star is there is always room for improvement anywhere. Thanks Jonathan!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, July 28, 2014
Paula H,

We are very glad you enjoyed your stay with us and Thank You for the feedback. I will be sure to pass your comments along to my Team and Jonathon. We hope to see you again soon!
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Saint Charles, Illinois
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 29, 2014

Researched hotels in area and chose this one due to its recent renovations. We chose to pay a bit more for a larger King size bed room with a sofa sleeper. All the room decor looked brand new and was done in an updated modern way. Room was large and sleeper had a decent mattress. Room had nice desk area and fridge and microwave. Breakfast area was packed the day we were there due a large baseball group but even with that was nice. This is an off the highway type hotel so if you are looking for a view or walk to downtown hotel this isn't the place for you. But if you are looking for a nicer updated - easy access from the highway - with pleasant service and a decent breakfast I would highly recommend here.

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, June 30, 2014
Iamdunne,

Thank you very much for the feedback you provided us in this online review. We are very pleased that you had a great experience at our hotel. We really enjoyed having your team stay with us and we hope to see you again in the future.
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Hagerstown, Maryland, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014 via mobile

The renovations are all complete and now it is a very nice Marriott hotel. We recently stayed for four nights towards the end of June. The hotel staff is very friendly and the free breakfast is a plus. Rooms are very comfortable and clean. The kids loved the pool! Historic St. Charles is just a short 3 minute car ride away and is a must visit! We will always stay at this Marriott when we return to St. Charles.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, July 2, 2014
Michelle M,

Thank you very much for your online review. We are happy that you enjoyed your stay at our recently renovated hotel and glad your kids had fun in the pool. The historic St. Charles area is a neat place to visit. Come back anytime!
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Springfield, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 26, 2014

yuk...glad that is over. The AC in the room was marginal at best...basically just blew luke-warm air...the room smelled like it was previously a smoking room and was remodeled and sprayed to cover it up....we were just too tired and already in bed when we realized the AC was marginal to complain or move rooms....then this morning both my daughter and I found black hair in our scrambled eggs...yucky....live and learn on this one.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, May 27, 2014
Midwestmom84,

Thank you for the feedback regarding your stay at our hotel. I am very sorry that you did not have a great experience at our hotel. I have already followed up with my maintenance and breakfast associates regarding your comments and I have reached out to you via e-mail with my findings and resolution. We hope that if you are in the St. Charles area again you give us another chance to earn your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

Close to Interstate but very quiet rooms. We had room next to elevator but never heard it. Kristina at front desk was always cheerful and made us feel welcome. She gave us good directions and great suggestions for restaurants. Emily did super job with expanded continental breakfast. Overall a very good experience.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review, May 21, 2014
Bill P,

Thank you very much for the feedback you provided in this online review. We are very glad you had a good experience at our hotel. I will be sure to pass your comments along to my team members. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn St. Louis St. Charles

Address: 801 Veterans Memorial Parkway, Saint Charles, MO 63303
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn St. Louis St. Charles 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Complete hotel renovation complete as of February 2014.You will still find the relaxed comfort and outstanding service you have come to associate with Fairfield Inn hotels everywhere you travel. Enjoy our complimentary high speed internet access and complimentary hot breakfast. Make your next stay with us and see for yourself. Please make your reservation now - our excellent staff will ensure that your stay is comfortable and enjoyable.This Marriott hotel is located in the heart of St. Charles, Missouri just minutes from Historic St. Charles' Main Street, Ameristar Casino, St. Charles Convention Center, Bass Pro Shop, Lindenwood University,Hollywood Casino, St. Peter's RecPlex and outstanding companies such as Boeing, Sun Edison, General Motors and many more. Just minutes from St. Louis Lambert Airport, we are close to everything St. Louis has to offer. ... more   less 
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Also Known As:
Fairfield Inn St. Louis St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

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