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“pleasant stay” 5 of 5 stars
Review of Country Inn and Suites St Charles

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Country Inn and Suites St Charles
2.5 of 5 Hotel   |   1190 S Main Street, Saint Charles, MO 63301   |  
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Ranked #1 of 20 Hotels in Saint Charles
Certificate of Excellence 2014
Rancho Cucamonga, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“pleasant stay”
5 of 5 stars Reviewed October 24, 2013

my girlfriend and i stayed in st. charles for one nite back on 9/29/13 and it was a very pleasant stay. from the moment we checked in, WAYNE, took care of us. in fact there was a problem with our reservation and he told us to check our confirmation. sure enough it was for a country inn suites in st. charles, IL (people beware). he told us that has been happening to alot people. he checked us in and gave us a room at almost the same rate as the other hotel. he also kept telling us to make sure and cancel the other reservation. WAYNE was very helpful. our room was awesome. big and roomy. they give a free breakfast which we missed out on. our mistake. the location of the hotel is perfect. within walking distance of historic downtown and oktoberfest. stay here when in st. charles.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn and Suites St Charles, responded to this review, November 5, 2013
Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
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368 reviews from our community

Traveler rating
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    31
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Missouri
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 24, 2013

This was our 2nd time staying at St. Charles, Country Inn and Suites. Once again it was seriously disappointing.

"Charm" as depicted by the age of the hotel, doesn't, for me, include the fact that there are NO ventilation fans in the bathroom. Thus, a stinky bathroom greeting you at the door to hall (if someone's been in there 1st, and my husband was after a long drive) and a potentially steamy mess in the morning were disappointing.

However, the steamy mess didn't happen as there was NO hot water in the morning! The desk simply said, "The system is not working". BLAH!

Our 1st stay (months ago) we were rounded out into the cold weather in the middle of the night due to a fire alarm.....twice! What were we told? The "system" was broken and the elevators were sending out an alarm due to overheating cables, again in the middle of the night (2-3 a.m.)! All of us shivering in the dark and cold wondered, Who was using the elevators? And, indeed, no one was.

This time NO hot water...."The system is broken...." again.

Breakfast was okay, except I was disheartened by the really, really young woman (girl) who looked to be about 12, cleaning up. I seriously do not believe she was of the appropriate age to be working so hard. She was the only one I saw serving at the breakfast buffet, and working hard.

I like the location. I like the parking potential. And that's it. Never again.

Room Tip: Stay elsewhere, that's my tip.
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn and Suites St Charles, responded to this review, October 28, 2013
We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for the General Manager.
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Fillmore, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 23, 2013

My husband & I stayed here for our one year anniversary in one of the whirlpool suites. We were very happy with everything. The hotel has the historic charm feel mixed with modern amenities. The excellent location put us within walking distance of the historical downtown area and for a little extra fun, the Ameristar Casino. We stayed three nights and had a nice relaxing time. The staff were friendly, the free breakfast was good, and the hotel was clean. If we come back this way we will definitely stay here again!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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tgreeno, General Manager at Country Inn and Suites St Charles, responded to this review, September 30, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed one our whirlpool suites. We look forward to your next stay.

Trent Greeno
GM
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nj
Top Contributor
223 reviews 223 reviews
136 hotel reviews
Reviews in 139 cities Reviews in 139 cities
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed September 17, 2013

nice, quiet, clean, safe, friendly place right on the katy trail and easy to walk to the heart of st.charles - also the fact we could park our car in their lot while doing the katy trail was also very accommodating -

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn and Suites St Charles, responded to this review, September 18, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the hotel and our location. We look forward to your next stay.

Trent Greeno
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 4, 2013

We stayed for a few nights. Location is great, main street is lovely walkable.
Hotel is above average (pretty new building), but a few remarks should be made:
- Airco was not working at night. We woke up at night because it was too hot in the room.
- Breakfast was fine, but for example they don't keep the mild cold with ice, warm milk is not that great. Plates have dents and start to age a bit.
- TV is great, HDTV on a lot of channels and good size.
- Carpet was clean. a rare thing these days.
- Pool was great, but water is salt. No showers at the pool.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
illinois
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 4, 2013

The hotel was very clean! This was a great location and priced fair. The rooms were clean and had nice fresh bedding. The Pantene shampoo & conditioner was nice for a change. The breakfast was great! You had a choice of oatmeal in a large crock, eggs, bacon, french toast, cereals, muffins, bagels and coffee and juices. Wonderful! The hallways are large and spacious. We stayed on the 3rd floor. Nice and quiet!! We were walking distance to all the sights. Very convenient!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka Springs, Arkansas, United States
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 3, 2013

My wife and I love Saint Charles, Missouri and have stayed there many times. We always enjoy staying at the Country Inn and Suites, though we don't stay there every time. But, for people like us who are far more interested in history than gaming, this hotel is perfect for walking to the historic shops and restaurants. The rooms are spacious and the breakfast is good. The indoor pool and off-street parking are nice features also.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn and Suites St Charles

Address: 1190 S Main Street, Saint Charles, MO 63301
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#1 Family Hotel in Saint Charles
#2 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn and Suites St Charles 2.5*
Number of rooms: 86
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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