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“Great customer service!” 5 of 5 stars
Review of Embassy Suites Hotel St. Louis/St. Charles

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Embassy Suites Hotel St. Louis/St. Charles
3.5 of 5 Hotel   |   2 Convention Center Plaza, Saint Charles, MO 63303   |  
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Ranked #3 of 20 Hotels in Saint Charles
Hillsboro, Illinois
1 review
“Great customer service!”
5 of 5 stars Reviewed October 24, 2010

We stayed here one night while out with friends and had a great experience! We were always greeted by staff with smiles and willingness to help us. The only problem I had with the hotel was the pillows. Our friends there also complained about the same thing. Other than that this was a great place to stay!

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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564 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Sutherland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2010

We have just returned from St Louis and stayed at Embassy Suites, for the last 4 nights of our trip. Our room was large and very comfortable and it was a plus to have a sitting area with fridge and microwave - and second TV! The bathroom was excellent and all staff were very helpful and friendly, especially the front desk people. Breakfast was generous and cooked to order by William. We had dinner one evening, in the hotel and it was fine although the menu is rather limited. The hotel has a courtesy vehicle and Betty will take you to Historic St Charles or elsewhere in a 3 mile radius, on request - a very useful service. Internet was pricey at 10 dollars for 24 hours - the only drawback. We would certainly stay here again.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 6, 2010

We stayed five nights at this Embassy Hotel. The staff at this hotel are great, outgoing, friendly, and very helpful, from the minute you walk in. The chef in the morning for breakfast is fantastic, and he will make your day. You will walk away feeling good.
The waitress work very hard and will assist you in anyway they can. Our room was immaculate. We requested extra towels, and yes they were in our room upon arrival.
The hotel drove me over to the casino, and picked me up when I want to return. If I were to go back to the St.. Charles area, I would stay there.
The only complaint I have is there computers in the business center were very slow and you had to really hit the keys hard on the keyboard. It was $9.95 for 24 hours for internet connection. That can get a little steep for five days, especially when your teenage son just wants to play games etc...
We ate at the restrauant and the food was good.

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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beaumont,tx
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2010

the hotel as a whole was nice i have not found an embassy that i havent loved up until now...we were not aware that this was a "family" hotel.. from the first day we arrived we were overwhelmed with the presence of kids everywhere..whatever function was going on kid related they stayed at this hotel.we were there for a total of 7days and out of that 7 we were able to enjoy pool 1 night and that was around 11pm.everywhere we turned kids were running unsupervised,loud,playing on elevators(which might explain why we were stuck on one during our stay)and this was all hours of day and night.this is my only complaint other than the fact that if you leave a daily tip for housekeeping staff it would be advisable if you stay as long as we did to possibly find out from front desk if same person will be working throughout your stay so maybe you can just leave one big tip because two days in a row money was gone and room was left dirty...loved mgrs reception as far as drinks it just gets a little old during a whole week to see the same things served over and over chips,salsa,and popcorn..yummy breakfast was always nice but with a hotel full of kids if breakfast starts at 7:30am you had better be in line and waiting promptly at 7 or earlier or you risk the chance of kids left unsupervised once again having their say over how much they will play around food.other than all these wonderful things i will continue to stay at embassy until i can no longer afford my 7day vacations i just will remember never to stay at another "family friendly" one again..

  • Stayed June 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NC
Top Contributor
116 reviews 116 reviews
81 hotel reviews
Reviews in 62 cities Reviews in 62 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 4, 2010

Stayed one night for a short convention event. Hotel staff wonderful and rooms/facility very clean. Attached convention center is top-notch! The event staff were just amazing, consistently going above and beyond in every way. Event facility is a good size while not being 'over' large (many event locations are a parking and walking nightmare, this was extremely managable in both respects).

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 31, 2010

We stayed at the Embassy Suites in St. Charles on the last nightof a 2 week western trip. This was our 7th hotel on our trip and it was one of the best. Check in was easy and quick and the room on the 4th Floor was spacious 2 room suite. Being a Saturday night, we were able to get the room at a weekend rate of $ 116. The hotel was right off the highway and 5 minutes from the casino. There were a lot of families at the hotel this weekend and the hotel staff did a good job of keeping the kids from running around the hotel.
We went down to Breakfast right at 7am. It was not very crowded at that time but when we left the hotel at 8:30, I counted over 50 people in the food line.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delaware
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 18, 2010

Absolutely cannot say enough good things about this hotel! My husband and I stayed there over the weekend of May 14-18th for my niece's high school graduation. Busy weekend with several local high school and college ceremonies taking place nearby. This hotel was absolutely prepared for the onslaught of visitors......we were impressed from check-in to check-out. Wonderful staff...very warm and inviting. Always available to take care of every need. Our room was exceptionally clean and serviced fully everyday. The hotel is close to several good restaurants for dinner....very close to the historic district of Old St. Charles (highly recommend Trailhead Restaurant, wonderful micro-brews). You cannot go wrong with this hotel......already looking foward to our next trip!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel St. Louis/St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel St. Louis/St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Louis-St. Charles/Hotel & Spa is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. The hotel also features Spa Bottanica on-site for full-service spa treatments. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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