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“Excellent Hotel!” 5 of 5 stars
Review of Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
3.5 of 5 Hotel   |   2 Convention Center Plaza, Saint Charles, MO 63303   |  
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Ranked #2 of 19 Hotels in Saint Charles
Certificate of Excellence
1 review
“Excellent Hotel!”
5 of 5 stars Reviewed August 8, 2014

Very clean rooms, great breakfast, and the manager's special at night with free drinks was very a time to relax. The staff was very friendly especially Tausha and Rico, the managers. The shuttle takes you to old St. Charlles where there are numerous great eating spots, and pleasants places to walk and see the sights. It is less than 15 minutes from the airport.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Perry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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751 reviews from our community

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Nashville, United States
1 review
1 of 5 stars Reviewed August 7, 2014

Out of date creamers then the rest were curdled. Dirty linens for the foldout, then damp replacements and finally replacement sheets that were two sizes too big. No communication between staff. I hope this is not the standard for the chain.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review, August 14, 2014
Thank you for taking the time to share your experience. Please accept our most sincere apologies that your stay did not exceed your expectations. We will immediately address the team members involved in allowing your suite to be below our standard level of cleanliness.

I truly regret that you were inconvenienced and did not receive our standard level of service. Thank you for your review, we hope to welcome you again and provide you with the type of experience you truly deserve as our valued guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkston, Michigan
Level Contributor
10 reviews
3 hotel reviews
1 of 5 stars Reviewed August 7, 2014

My family reserved 3 rooms 2 of which smelled of a heavy smoke smell even though we were on a non smoking floor. Housekeeping was terrible. And no free internet??? Hotels at half the rates as this one have free internet.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review, August 9, 2014
I am so sorry to hear about your poor experience at our hotel. Please be assured that I will be discussing your comments with the Executive Housekeeper. There is a procedure we follow if someone smokes in a no smoking suite. This process is done to ensure a fresh, clean suite for our next guests.

We take pride in providing the best in lodging and services so our lapses during your stay are being taken very seriously. Training is being done again to ensure our procedures are followed correctly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, Missouri
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 6, 2014

I went with my husband to his 4-day conference recently. The hotel property was nice, and the shuttle service was an added bonus. However, since I was just hanging out all day, while he was in his conference sessions, I was planning on laying out by the pool. Unfortunately, there isn't an outdoor pool. That was disappointing. There was a patio area outside of the pool, but it was shaded by the building until about 1:30 p.m. So that put a serious crimp in my plans. Additionally the gym was nothing to speak of.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank DeAn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 1, 2014 via mobile

My wife and I stayed here for three nights. There was a sheriffs convention going on, so plenty of safety. Didn't have to worry about anything bad happening. The free breakfast buffet was great. The made to order line didn't seem to long. The lines moved quickly so waiting was never a problem. When we did have to wait, it didn't bother us because the fresh hot food cooked to order in front of you was worth the wait. Very delicious. The complimentary cocktails in the evening were great. Never been to a hotel that gave free drinks.
We went to the spa for a couples bliss. The spa staff was so friendly. Liked the fact my wife and I could go into the same locker room to change into the robes. Then we got to go soak in the jacuzzi tub. That was great. After the soaking in the tub we got the couples massage. That was the greatest thing ever. We felt so relaxed afterwards. After the massage they let us sit in pretty comfortable chairs and enjoy glasses of water that had lemons and oranges as well as enjoying some snacks. After we got dressed, I treated my wife to a pedicure. The staff at the spa was so friendly and professional. If you stay at this hotel we definitely suggest checking out the spa. Make sure you make reservations for the spa. They do accept walk ins but I'd suggest making reservation because they may already be to busy for a walk in. The spa is closed on Mondays and Tuesdays.
Our room was up on the 11th floor. Never had to long to wait for elevators. We booked a king size suite but the bed didn't really feel like a king size bed. We have a king bed at home and the bed in our suite felt smaller. The bed was very hard and uncomfortable. Hard to get a good nights sleep. Spend as much money as we did on this hotel we kind of expected better beds.
We ordered room service one night for dinner. Oh my the food was absolutely amazing! Best food we have had. I ordered the salmon. My wife ordered the Chicken Marsala. The wait from the time we ordered the food to the time they came to our suite was not very long. Only had to wait about twenty minutes, but I would wait an hour for the food. It was that good! I did think $3.50 was to much for a wine glass filled with milk. Next time I think I'll just take a carton of milk when we have breakfast in the morning and stick it in the fridge. The prices of the food was the same as if you order from the Cypress Grill on the main floor but they charge a delivery fee. A small price to pay for staying in the room for dinner.
When we checked in we got mixed answers about the pool. I'm allergic to chlorine and when I asked if the pool was saltwater or chlorine I got two different answers. Of the two ladies at the front desk, one said it was chlorine and the other said it was saltwater. I didn't want to take the risk so we stayed away from the pool.
All in all we were 95% satisfied with our stay. The only con was the small "king" sized bed that was very uncomfortable.

Stayed July 2014
Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larence, United States
1 review
5 of 5 stars Reviewed July 31, 2014

St. Charles, Missouri is a wonderful. historic town to visit and especially when you can stay in the Embassy Suites. My husband and I were there for a three day vacation with three of our grandchildren ages 10, 8 and 8 and we all loved the hotel. The entry is spacious and actuallyl almost breath talking! there was no line at check-in and so the process was quick and service was friendly and professional. The breakfast and swimming pool were the grandkid's favorites. The breakfast area was busy and there was a long line to get a made to order omelette. But we discovered that you didn't have to stand in that line to go through the buffet. We were able to get eggs, ham, biscuits, gravey, fruit, cereal, juice, coffee, yogurt, pastries, toast, french toast- almost anything without waiting in a line. The kids went swimming every day. The pool was large enough to accomodate everyone and was very clean. There was an adequate supply of pool towels and a hotel employee would come by intermittantly to see that "all was well" at the pool. The suite worked out perfectly in that the three girls slept on the pull out sofa. We asked for extra blankets and were promptly provided what we asked for. The room was very clean and spacious with a wonderful king sized bed. Although the hotel was "sold out" - the rooms were quiet - lots of people but no noise. There was a family reunion with about 150 family members. We spoke with several of them as they were wearing T-Shirts identifying themselves. You could tell they were loving their experience and they confirmed that when we asked. IT was wonderful knowing that after a long hot day visiting sites in St. Charles and St, Louis that we would come back to a clean, restful hotel. Embassy Suites St. Charles was beautiful, clean, had friendly service, and all amenities - loved it!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 30, 2014

The hotel itself was nice; however, the beds are small! My husband and I could not sleep comfortably on the "queen" or "full" bed (whatever size they are supposed to be) and we are not obese or above average in size. The hotel also lists evening food with their free drinks. The food is snacks only, so don't plan on that being your evening meal.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank emtgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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