It was my moms birthday so we stayed at the Embassy Suites thru Nov 20 - 22. We had an excellent stay, the rooms were nice, quiet, comfortable and very clean. The breakfast buffet was very good and the omelets were great, the chef did a good job with them. We really enjoyed the reception which you got free snacks and alcoholic beverages 5:30pm - 7:30pm. The drinks were very good and not watered down, they were all made really strong for being Free drinks. We really enjoyed the first nights reception with the homemade chips and the dip they had that night, very good. However the second night they had tortilla chips and some homemade salsa, the salsa was bland in flavor and rather boring. The pool was very nicely heated and so was the hot tub. It was very well keep up and maintained.
We checked out on Friday and the original room was $149 a night, but we changed the reservation to 4 people instead which added $20 a night, so would have been $169 a night. When we got the bill I noticed that it was $179, so I went down and said something about it and she said she would take it off. What I didn't realize she took off the $20 a night instead of the $10 extra that was added on. So it ended up being $149 and she also waived the charge for the movie! Was very surprised and pleased, they didn't have to do that but they did, which was very nice of them! Excellent customer service!
- Official Description (provided by the hotel):
- The Embassy Suites St. Louis-St. Charles/Hotel & Spa is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. The hotel also features Spa Bottanica on-site for full-service spa treatments. ... more less
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- Also Known As:
- Embassy Suites St Charles
- Embassy Suites Saint Charles
- Saint Charles Embassy Suites