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“Shuttle was great” 5 of 5 stars
Review of Embassy Suites by Hilton St. Louis - St. Charles

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Embassy Suites by Hilton St. Louis - St. Charles
3.5 of 5 Hotel   |   2 Convention Center Plaza, Saint Charles, MO 63303   |  
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Ranked #3 of 19 Hotels in Saint Charles
Certificate of Excellence
Bloomington, Illinois
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Shuttle was great”
5 of 5 stars Reviewed August 7, 2011

Nice hotel. Happy hours is really nice. Appraisers are more snacks but the drinks are unlimited. Pool is nice but there is no where to sit if you are watching the kids. The shuttle they provide is awesome and drove us to all the local restaurants.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyStsStCharles, Director of Sales at Embassy Suites by Hilton St. Louis - St. Charles, responded to this review, August 8, 2011
Thank you for staying with us, we appreciate your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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651 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
Omaha,Nebraska
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 7, 2011

Well am not sure where to start. This hotel is in great condition, during our stay they were actually upgrading to the 42 inch flat screen TV's. I noticed the previous reviews about the lines for breakfast, and the reviewer blaming the hotel for the holdups in the morning. In my observation its the people at breakfast and their OVER THE TOP orders that hold up the line, the breakfast is free, simplicity is the key, not Can I have 3 omletes light on grease, 2 pieces of ham in one of them, spinach, and onion in another etc, and then interupt the cook when he's midway thru to add to your order. This property does the Embassy Suites breakfast probably the best out of all the properties ive been to, from quality to quanity.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyStsStCharles, Director of Sales at Embassy Suites by Hilton St. Louis - St. Charles, responded to this review, August 8, 2011
Thank you for staying with us and thank you for your feedback. It is nice to hear you enjoyed our complimentary amenities and like our service team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The South
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed August 6, 2011

Stayed in a quiet, corner room king-suite and thoroughly enjoyed my stay. Went to Walmart, which is 2 miles, left out of the front parking lot on the service road :) , and got milk and cereal ( rooms have refrigerators ) so I skipped the 45-60 minute wait for omelets each morning. People who did manage to get served were complimentary of the food. No problems with the elevators and we were with a large conference. Front desk folks were accommodating and the conference facilities were top notch. Didn't use the shuttle instead drove ( easy drive, no parking issues ) to historic district (turn right out of the parking lot) about 2 miles away. Rooms were very clean and comfortable. Can't believe this hotel still charges for internet! Cyprus Grill Restaurant was ok; to bad the food isn't as good as the service. Food is very overpriced ! Had a ribeye that was very thin, tough and no flavor. Really? It reminded of the steaks you got at Bonanza for $5.99.! You are within walking distance of Cracker Barrel and the shuttle will take you where you would like to go. So, this property would be excellent if the internet was free and the food was better.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyStsStCharles, Director of Sales at Embassy Suites by Hilton St. Louis - St. Charles, responded to this review, August 8, 2011
Thank you for taking the time to tell us about your stay. We enjoyed having your group inhouse. We are sorry to hear about the steak and this has been shared with our Executive Chef to prevent this type of experience in the future. If you would like to bypass the cooked-to-order line in the future, you can go straight to our buffet with hot and cold items and/or opt for the cereal station (funny how there is never a line by the oatmeal!) or the toaster/pastry station. We will continue to improve this area. Thank you and we hope to see you and your group on a future visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Central Illinois
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 1, 2011

I stayed at the Embassy Suites in March for a girls get away weekend. It was perfect as the rooms were large with a great living room area and the shuttle service to all the local places was perfect so we didn't have to drive after a few drinks. The only drawback was the bathrooms are all in one, meaning no sink on the outside so it was painstakenly slow for 4 of us in a room to get ready when shower, sink and mirror were all in one room. The cocktail hour was OK but the drinks were nothing special. The free breakfast was nice the next morning but the line for the waffles, etc, was way too long due to a large group there. Those things happen and we just didn't want to deal with the lines but there was plent of other items to choose.

I would not hesitate to stay here again and I am pretty picky.

Room Tip: Corner suites are a bit larger than the other rooms but they also charge more.
See more room tips
  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle, wa
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 28, 2011

I have stayed in the St louis/St Charles Embassy Suites a number of times over the last few years for business and while on vacation. I keep returning because I like what this hotel offers: large rooms (I select a king bedroom suite), a beautiful atrium, good breakfast, helpful staff, and a location well suited to my needs. I'm a Hilton Diamond member and spend about 70-80 nights in hotels around the world every year. This hotel is one of my favorites. My family likes it too. Our last stay was in mid-July 2011. The old town of St Charles with nice restaurants and shops is nearby and easily reached by car or the shuttle van provided by the hotel.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branson, Missouri
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 28, 2011

The furnishings in the rooms are top of the line, including new televisions. The staff at the hotel was the friendliest I have ever seen, especially at breakfast. They had custom made omelets and pancakes with add ins like blueberries, chocolate chips, bananas and pecans. The only draw back is this is the convention center and it is very busy. Expect night noise because of this. Pool is small for the size of hotel.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceville, Illinois
Level Contributor
140 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 14, 2011

Loved the location to down town St. Charles and the shuttle was very handy!!!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis - St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis - St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Louis-St. Charles/Hotel & Spa is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. The hotel also features Spa Bottanica on-site for full-service spa treatments. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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