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“Great stay” 5 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 20 Hotels in Saint Charles
Certificate of Excellence 2014
Unionville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great stay”
5 of 5 stars Reviewed 3 days ago NEW

The hotel is perfectly sited near the historic area. Also right next to a shopping center with Bass Pro Shops and other stores. The room was large and very nice. Everything was very clean. Breakfast had a lot of good options and a young man kept things very tidy. Internet was good. TV had a guide channel, wonderful! Heavy curtains kept the light out and the room heater kept us comfortable.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    123
    83
    24
    12
    2
See reviews for
84
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Boyle, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I,enjoy staying at your hotel easy get too off interstate rececption were very nice and listen to you but no senior discounts or funeral.Basic other hotel were sold out we were able to book a room at your hotel thanks god for your staff a very good hotel to stay and quite good night sleep and good people staying their.I,would stay their again recommend to family and friend.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

This was a nice hotel stay of the price. The free breakfast was very good. We would def stay at this hotel again. We stayed in a regular room and the Jacuzzi sweet. Both were nice and comfortable. Thanks!

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 5 days ago
Thank you for complimenting us on our rooms and breakfast. We appreciate your feedback and we hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is one of several hotels in st. Charles that my company has put me in. It's nice with a friendly staff. Many restaurants are within walking distance. It's my second favorite hotel in st.charles. Close to casino as well.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 5 days ago
We are happy to hear we are one of your favorite hotels. Its always nice to hear positive feedback from our guests. We look forward to seeing you next time.
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Annapolis, United States
1 review
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

This facility is well maintained, well staffed and centrally located providing easy acess to the city and surrounding venues. This is a pet friendly location procviding great rooms, with comfortable rooms,

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 5 days ago
Thank you for staying with us. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very nice and clean, and the staff was very friendly and helpful The breakfast was great had a lot of variety to choose from It's close to shopping, was very pleased with our stay We will stay again at this hotel this summer

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 5 days ago
Thank you for staying with us. We are glad you enjoyed your experience and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
209 reviews 209 reviews
42 hotel reviews
Reviews in 80 cities Reviews in 80 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A Best Western Plus means a little above the rest usually. I was a little disappointed in this one in St. Charles. It is set up a little strange upon entry and the elevators are teeny tiny, I thought I was back in Europe! No one ever greeted us when we walked in or out, which was several times in a two night stay.

The hotel was packed and it was loud. Got on the elevator with one man who brushed past the two of us and another couple...we had been waiting for the elevator for several minutes. He comes up, walks right in front of us, pretty obvious what we were doing since the elevators are off by themselves, then just walks on. We squeeze in, much to our chagrin, he reeked of alcohol and his pants were unzipped. Ugh.

The rooms were fairly nice and pretty clean although that doesn't stop me from taking Clorox wipes to everything, lol. But the hallways had a distinct odor that was offensive. We never figured out what it was but it wasn't inviting.

The decor is pretty nice but our folded comforter thing at the end of the bed had several stains on it. We decided to skip breakfast so cannot comment on that.

They do have coffee and water with lemon in the foyer although the water dispenser looked like it had been sitting there quite some time. I passed.

I think this could be a really great place but needs some TLC and good management and training skills could be put in place. Parking was also a challenge.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your feedback regarding your stay. I am sorry we did not meet your service expectations. We work hard to make sure all of our guests feel welcome and I was sorry to learn we did not convey that to you. We will use your feedback to improve. I hope you will give us an additional opportunity to better serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#5 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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