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“Clean, comfortable room” 5 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 20 Hotels in Saint Charles
Spokane Valley, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean, comfortable room”
5 of 5 stars Reviewed 2 days ago NEW

Very satisfied and pleased with the cleanliness and comfort of our room in St. Charles. Breakfast was very good as well. Staff was very courteous at both check in and check out. Ample free parking was also a plus.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    104
    73
    19
    9
    2
See reviews for
72
52
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Winnetka, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great stay, clean, and friendly staff. Would stay at this hotel again when visiting St. Charles, MO. The rooms were large, and the beds were very comfortable. A great place to stay with places to eat within walking distance. Yum!!!!!!!

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, MO, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great experience, clean, beautiful decor, great staff, delicious breakfast. Rooms meet your needs with great bedding, frig, nice shower. If you need a soft pillow bring one. It was nice having coffee, hot water and ice water in lobby. The front desk was friendly and very helpful. The breakfast had quality items which was important for our athletic competition we were attending. Highly recommend staying and will again if the price stays the same.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
We appreciate your groups business and we are glad you enjoyed your stay. We hope you stay with us next time your athletic team has a need to travel to this area.
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Oshawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

Had a great visit to this hotel. Were just passing through but our experience with the hotel made us stay another night. Front counter staff very knowledgable and courteous. Prices matched from the welcome station coupon books. Complimentary breakfast included eggs and bacon not just a continental serving. Room clean and very quiet. Advertised new mattresses last year and was very comfortable. Kudos to Ed at the front desk. He was very professional and efficient. Check in was easy. He handled the request to stay an additional night quickly on his own. Much appreciated.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
Thank you for staying with us! We appreciate the kind words about your stay and about our staff. I will be sure to pass along your compliments to Ed. We appreciate your business and we hope that you stay with us again in the future.
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Hudson, Wisconsin
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Standard, (clean) nothing fancy. Breakfast was basic, room was clean. Front desk personnel were friendly. Easy on / off the Hiway. Near shops and restaurants. Pool area and water were clean. Water temp was a little cold. The air temp in the pool area was warm. Too bad you have to walk past front door area, (cold) and bad design. Good value.

Room Tip: Has pool, but no hot tub.
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  • Stayed January 2015, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your comments regarding your experience with us. I apologize that the pool temperature was not to your liking. The water is heated, but on very cold days like we have experienced recently it is hard to maintain the constant temperature we would like. We appreciate your business and we hope you visit us again soon.
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mason city il, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we came to st louis on a couples retreat weekend when we checked in the manager was very nice at check in and explained breakfast. explained the internet which was free and easy to use. the bed was very comfortable and clean we just needed more pillows on the bed. showers and bathrooms were fully stocked and clean. this review has to be a minimum of 200 characters so i am rambling on now just to finish the review i should be able to say as much or as little as i like. i hope this is enough because i am done

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your comments regarding your stay with us. In the future if you should need anything for your room (i.e. pillows) we would be happy to get those for you. We appreciate your business and we hope you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is an older hotel right off I-70 in St. Charles. It is close to shopping and quite a few restaurants. It seems to have been freshly remodeled and everyone is so nice. First, check in was easy. The gentleman behind the desk was training someone and he asked me first if it was ok that he use my check in as a training tool. He was very professional and polite. He asked us if we wanted ground floor or higher up. We chose higher and off we went. The rooms are very nice. We had a king and we had enough room we could of added another twin bed. We were more than comfortable. Our room faced the interstate and we did get a little noise from that but after a while, it didn't bother us. The next AM, they put our bill under the door and I noticed a $2 charge on it for the use of the safe. I know it's only $2 but when we got ready to leave, I asked them about it, stating that I never used it. It was immediately removed from my bill. So if you stay, watch that if you don't use it. I will stay here again.

Room Tip: Choose a room facing the parking lot if you are a light sleeper.
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your comments regarding your stay with us. We appreciate your business and we hope you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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