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“Very nice hotel at okay hotel price” 4 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 20 Hotels in Saint Charles
1 review
“Very nice hotel at okay hotel price”
4 of 5 stars Reviewed 6 days ago NEW

Spent the night as an extended date night with my wife. The room was clean and well appointed. The building was obviously older (I'd guess '70's) but has had a very recent renovation. My wife commented on the pretty curtains in the lobby. The room was quite comfortable. I liked that the HVAC had actual temperature setting rather than a sliding scale like a car. The mattress was comfortable, pillows very nice (I'm particular about pillows) and nicely appointed. It's right next to the highway but I couldn't really hear much, an occasional truck or something but not bad. When I factor in the low rate I paid, I feel like this was a great value.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
Thank you for your comments. We love to hear from our guests about there experience. We appreciate your business and look forward to serving you again in the future.
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197 reviews from our community

Traveler rating
    97
    70
    19
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    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
St.Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

We had hoped the hotel would be a little more modern; the pictures online did not seem to reflect the hotel. The staff was extremely helpful and bed comfy, but the overall experience was nothing exceptional. Location was decent to the Main Street activities...short cab or longer walk in better weather.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
We are sorry we did not exceed your expectations during your stay. We did recently complete a renovation at the end of 2013 and that is when our online pictures were taken. I am happy to hear our staff was accommodating and your service was good. We try to provide the best customer service in our area. If there is anything better we could do on your next visit with us please do not hesitate to mention it to our desk staff and we will do our best to accommodate you. Thank you for your feedback and for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We traveled to St. Charles, MO for Thanksgiving to shop and enjoy the Christmas Traditions on Historic Main Street. We stayed at the Best Western Plus in St. Charles because it is Pet Friendly. We opted for the suite to give us plenty of room. The suite was nice, a bit outdated (furniture), but clean and comfortable. It had a microwave and mini fridge that came in handy. The bed was soft and had plenty of comfortable pillows, extra blanket and sheets for the pull out bed. The staff was extremely accommodating and friendly. The breakfast staff, Syd, was especially friendly and accommodating with any of our needs. The front desk staff was exceptionally nice and always friendly to our fur babies. If we needed anything, it was quickly remedied. They have a heated indoor pool that several others took advantage of, but we didn't have time. It did look fun. There are several restaurants surrounding the hotel that will satisfy any appetite. The Bass Pro and Gordman's are in walking distance. However, our biggest compliment is to the hotel for allowing pets. We, like so many others now days, traveling with our pets. This is the main reason that we will return and recommend this hotel to others. Our thanks to the staff for a great four day stay at their hotel. We will return!

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 2 weeks ago
We are happy you decided to spend Thanksgiving at our hotel with us! Thank you for your nice comments. We look forward to seeing you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Have been staying there on our annual trips to visit family in Kansas City, KS for the last four years. Have always been will pleased, have also enjoyed the free breakfast the last two years. Clean and quite rooms, staff is always nice and helpful.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 2 weeks ago
We're glad you choose us year after year as your home away from home. Thank you for being our guest and we look forward to seeing you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel to stay in. Close to everything Clean sheets beds as new Coffee makers and Fridge, Microwave in most rooms. next to the Casino very close to it - in sumer time you can just walk to the Casino and it is a good one. Also close to the St. Charles historical district where you can shop at the small little shops. 4th of jully is excellent next to the river- walking dist.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 weeks ago
We pride ourselves on our excellent service and we are happy you took the time to recognize us. We look forward to having you as our guest again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield IN
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 4 weeks ago

We were extremely pleased with our stay. The rooms were very clean, bedding and mattress were wonderful, all the amenities of refrig,microwave,etc. The breakfast was outstanding, complete with a real chef and waitress. We were very surprised to find eggs, bacon, biscuits and gravy, and a real assortment of bakery items and cereals. A real gift to children. The staff was extremely friendly and we will definitely. Return.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 weeks ago
We love to hear great things about our hotel. Your comments are appreciated. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metro Minneapolis-Saint Paul, Minnesota
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed 4 weeks ago

We were thoroughly pleased with our stay in The St. Charles Hotel. The hospitality staff were very helpful and friendly. Rooms were great. The complimentary breakfast was above average with a wonderful, helpful, friendly cook on duty. One of the better things about this hotel was location. Centrally located, you could walk to anything you wanted or needed, including a very modern and beautiful casino.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 weeks ago
Thank you for staying with us. We appreciate your feedback and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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