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“Good area, average hotel” 4 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 19 Hotels in Saint Charles
Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good area, average hotel”
4 of 5 stars Reviewed 1 week ago

This hotel is located in the heart of St. Charles. You can walk to beautiful historic downtown st. charles which has lots of shops, restaurants and bars alike. Additionally you are right next door to a 24 hour walgreens and a shopping center with a delicious sub shop, clothing store, bass pro shop and much more. The hotel itself is old and somewhat outdated but was very clean and the staff was extremely friendly. I would say that for the price you definitely get more than your moneys worth here when you take into account location and such. Also it is pet friendly and theres lots of grass around to walk the ol' pup in.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
Thank you for your comments regarding our hotel. We will use them to improve and get better and we are glad you enjoyed your stay with us overall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    76
    60
    14
    8
    1
See reviews for
58
31
7
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had an unexpected stop in the St. Charles Mo area. We found the Best West via internet. The reason for picking the hotel was due to being pet friendly. Rooms were clean and very nice! It also had easy access to I-70. Plenty of places to eat within walking distance. Breakfast was typical hotel food and there was plenty of food to chose from. Overall would recommend or even stay there again if I was in the area!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
We appreciate that you gave us a try. We are glad you enjoyed your experience and look forward to seeing you again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kapolei, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel staff very helpful and friendly. The room and bathroom clean. breakfast items very fresh and well stocked. Only the bed and pillows too soft, no support for neck, hard to get up off bed when too soft.

  • Stayed September 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 3 days ago
Thank you for staying with us! We appreciate your business and your feedback. We hope you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice hotel...from walking in to checking out! Staff very amiable, and all were very helpful. Room was nice...a little crowded with 3 adults, but adequate for our needs! Would definitely stay there again when in town!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for staying with us! We appreciate your business and your comments regarding your stay. Please visit us again the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was nice, but the fridge smelled bad and was not turned on. There was a many yelling "who wants to party" in the hallway at 3:30 in the morning. Other than that our stay was ok. The breakfast selection was really good. The front desk staff was friendly. The best part of this hotel was the location. Very close to the Saint Charles historic district and the Ameristar Casino.

Room Tip: Make sure your fridge is turned on before you put your leftovers in.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your comments regarding your stay. We try very hard to ensure peace and comfort during your stay, unfortunately other guests sometimes make this difficult. Your comments will help us improve and we hope you will give us an additional opportunity to prove we can do better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was one of the best that I've stayed in. It was very clean, my suite was really spacious, and the staff was amazing. I would surely stay there again and recommend it to everyone that I know. Breakfast was also very good.

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
Thank you for your comments. We appreciate your business and we hope that you will give us additional opportunities to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sacramento, United States
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a Great location which was close to restaurant and freeway, clean and sharp lobby, the refrigerator was a nice touch, the rooms were spacious and nice breakfast which staff kept replenishing, pleasant housekeeping, and friendly service

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 2 weeks ago
Thank you for staying with us! We are glad you enjoyed your experience at our hotel. We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Saint Charles
#4 Business Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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