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“very pleasant and comfortable stay” 4 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 19 hotels in Saint Charles
Chicago, Illinois
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
“very pleasant and comfortable stay”
4 of 5 stars Reviewed 2 days ago NEW

Very clean and comfortable property. And excellent location with many convenient restaurants within walking distance. Easy in and out of property and access to the interstate. The breakfast is decent but they could alternate a couple of things on the buffet, maybe sausage instead of bacon every day. I was here for 4 days and and I will stay again. The only down side was trying to find a parking place at times. I ended up parking in their check in parking area.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 people have reviewed this hotel

Traveler rating
    71
    56
    13
    8
    1
See reviews for
53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Jeffersonville, Indiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Booked a 3-day getaway with the wife via hotwire.com. After leaning that this was our hotel, we visited TripAdvisor to read reviews. One of the common themes in the reviews was interstate noise, and this was our only 3 days without the kids in quite some time, so that was an immediate concern. I e-mailed the manager well in advance of our arrival, and he graciously agreed to give us a room facing the opposite direction. Had no problems with noise any of the three nights.

Other than the noise issue, the important things about this hotel are great: the location is great with easy access to I-70 and just blocks away from a casino and historic downtown St. Charles. The parking, wi-fi and breakfast are all FREE and adequate. We did not use the pool but it looked very nice. Service was great: we had a light go out in the bathroom and somebody was up to replace it less than 30 minutes after we called it in.

There are some less important details that some might find to be a problem. The elevators and the shower/tubs are both ancient and badly in need of upgrading, though they were both clean and fully functional. My main beef was that while the TVs themselves were nice, channels were not provided in HD. I can't say that I wouldn't avoid this hotel just for that reason, but I think now, in 2014, travelers expect HD in hotels.

Room Tip: Request a room facing away from I-70.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Indiana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great place to stay if you are traveling through (or to) the airport area in St. Louis. Great value for the price, and conveniently located near casinos, restaurants, and the airport. The breakfast was okay, not great but not bad, sort of like a fast food restaurant, but everything else was great. But then I go to a hotel for a comfortable bed and room, not fine dining, so it's all good.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was friendly, I found a coupon at the rest stop, which made it a great value. the room was large, clean, and comfortable. I enjoyed the breakfast. and the indoor swimming. I felt like I got 4 star service for a 2 star price. Also the location is great. I will definitely stay there again, and again.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I would rate this motel high for a place to stay while traveling, as far as the rooms go. Quiet, clean, & comfortable, & a friendly staff. But if you want a healthy breakfast, eat somewhere else. There were no real (hard-boiled) eggs, wheat toast, fresh fruit or original oatmeal. We couldn't put a healthy meal together.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel has all the location and amenities that you would want for a great stay. It fails every time. Dirty rooms, hot hallways, elevators that don't work, hot tubs in the room that are dirty and don't work, bathrooms smaller than a United Airlines flight, a staff that sincerely wants their day over when they check in. Its a pretty cover but a terrible book.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
We deeply regret the level of service you received while staying with us. We strive to provide excellent service for every guest and we apologize that we did not meet your expectations. We hope that you will give us another opportunity to provide better service to you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is a great location! Texas Roadhouse next door, Bass Pro Shop just down from that and the Missouri River one block down. The staff was so nice! The breakfast was great, onion and bell pepper in the egg made my morning! Also the breakfast room was huge! more than enough room for everyone. The room was clean and nice! Bath and Body works travel soap and shampoo and conditioner? Heck yes!!!! Would stay here again!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, 1 week ago
It is so nice to hear when a guest enjoys their experience with us! We value your business and hope you stay with us again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#5 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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